Two types of Pharmacy Customers • Light Users o Filed ~5 scripts per year o ~6.6 Mn defectors • 69% of switchers due to location • 13% due to service • Heavy users o Filled ~40 scripts per year o ~540k defectors • 44% of switchers left due to service ‚ followed by price at 33% Revenue per script 59.72 per script Revenue lost from defection 3‚000‚000‚000+ 24% of revenue lost improvement in service • only 13% of light users defected because of service so defection reduction
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S A F E T Y A D V I S O R Operations & Proficiency No. 5 Fuel Awareness Almost home You’re almost home. Through your headset the engine beats louder as you wait for the sound of silence‚ and the knot in your stomach grows larger as time seems to slow down. Your last refueling opportunity is well behind now. It will surely take longer to turn around than to press on‚ and you wonder if backing off on the power will make a difference. But the airplane’s going
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Case Study 1: The Generics Pharmacy Brief Identification Year launched: Franchise operations started in 2007. Key contacts: The Generics Pharmacy‚ 459 Quezon Ave.‚ Banaue‚ Quezon City. Tel. 632-732-3333; 632-712-7777 Brief background or history: The mother company (Pacific Insular Co.) that gave birth to The Generics Pharmacy (TGP) franchise started in 1949 as a family enterprise involved in pharmacy importation and distribution. In 1974‚ the current TGP President‚ Mr. Benjamin Liuson
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organization has to deal with? Part A: Draw a chart of your organizations domain. CVS Pharmacy Specific Environment General Environment An organizations domain is the goods and services‚ and customers of the organization. Every organizational domain consists of a specific and general environment. In CVS Pharmacy’s specific environment are its suppliers and customers. In CVS Pharmacy’s general environment are governmental regulations‚ advancements in technology
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IELTS SPEAKING PART ONE TOPICS. YOU Describe yourself. FAMILY o Describe your family? o Do you have a large or small family? o How much time do you spend with your family? o What do you like to do together as a family? o Do you get along well with your family? o Are people in your country generally close to their families? WORK o What do you do? o What are your responsibilities? o How many hours do you work each day? o Do you enjoy your work? o Is there
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document with 12 terms defined | Found at earlier part of the document with 31 terms identified | THE COUNCIL OF PHARMACEUTICAL EDUCATION | Found on article II | Not found in any particular Article or section | Composition of the Board | The Board of Pharmacy shall be composed of a Chairman and two members who shall be appointed by the President of the Philippines with the consent of the Commission on Appointments‚ from a list of nominees recommended by the Commissioner of Civil Service who shall secure
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Running head: WOULD YOU RECOMMEND A FRIEND TO OUR HOSPITAL? 1 David M. Dowling Operations Management I Southwestern College 20 January 2011 Week 3 – The Culture & Quality at Arnold Palmer Hospital Running head: WOULD YOU RECOMMENT A FRIEND TO OUR HOSPITAL? 2 Abstract In this paper I will demonstrate the importance of instilling a culture
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Virginia Pharmacy Technician Exam Study Guide The Virginia Pharmacy Technician Exam (“Exam”) was developed as an objective means of measuring pharmacy technicians’ knowledge of basic job responsibilities as required by Virginia law. The purpose of this Study Guide is to help pharmacy technicians prepare for the Exam. This Study Guide includes: (1) a description of the major areas covered on the Exam and the relative weight given to each area; (2) a list of key words to help you prepare for
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securities trading company before I was born. Although unusual my family would discuss finance with me and this developed my interest so now I look at the wider implication in society finance brings. When everybody grows up‚ they must change their mind or some opinion about what they believe. I think I am one of them. Now‚ I understand that finance is not just a tool to earn money. It is talking about contributing to the better world of tomorrow. I think it is an essential attitude in the real life. Not
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1. What other benefits does CVS provide to Extra care customers? Provide examples of both utilitarian and hedonic value. • Additional special offers print on your store receipt frequently throughout the year. • Receive special savings exclusively at CVS/pharmacy when you sign up for email offers. • Turn everyday purchases into college savings with Upromise . • The more you use your Extra Care card‚ the more rewards you will receive. Upromise is a shop online or in store
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