Research and concepts An index method for measurement of customer satisfaction Ï Ingrid Fecikova  The author Ï Ingrid Fecikova is a Lecturer at the Technical University of  Koice‚ Slovakia. s Keywords Customer satisfaction‚ Measurement‚ Customer retention‚ Customer loyalty‚ Profit Abstract Customer satisfaction (CS) has become an important issue for commercial and public service organisations. Companies win or lose based on what percentage of their customers they can keep. Success is largely
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quantities. All engineers must use the same language in their communications‚ and one of these universal communication tools is the units of measurements. Physical quantities such as length‚ weight‚ time‚ speed‚ force‚ and mass are measured with standard units. Therefore the magnitude if a physical quantity is given by a number and standard unit of measurement. Examples: 5 meters‚ 60 kilograms. SI units are the international system of units (system international). The SI Base Units for the seven
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construction and projects Continuous assessment is based on a radically different premise namely that the best and the fairest way to assess students’ performance is to assess each stage of courses as soon and after it has been completed as possible or in some cases while the work is actually being carried out according to Anthony (1996). Certainly the continuous assessment approach fits in well with three current trends in tertiary education namely the move to make assessment a more integral part learning
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same end product‚ are done on a much larger scale in industry. The aspects they may differ in are equipment‚ time taken‚ and many other things. In this report I will explain how and why laboratory and industrial scale differ using the example of preparation of aspirin. The first difference is that instead of weighing the 2-hydroxybenzoic acid on scales on a work bench in a beaker as you would in small scale‚ it is easier and safer to weigh it onto scales‚ in a plastic bag on the floor. This is easier
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Economies of scale The long run – increases in scale A firm’s efficiency is affected by its size. Large firms are often more efficient than small ones because they can gain from economies of scale‚ but firms can become too large and suffer from diseconomies of scale. As a firm expands its scale of operations‚ it is said to move into its long run. The benefits arising from expansion depend upon the effect of expansion on productive efficiency‚ which can be assessed by looking at changes in average
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promotion‚ it involves publicising the uses of the product which is through advertising‚ branding‚ public relations and promotion. According to Berry (n.d.)‚ SWOT analysis is a vital step in developing a marketing plan because it shows a deep insight of critical and potential matters affecting the business. In other words‚ it shows the internal strengths and weaknesses of the organization in the present and compares these with the external opportunities and threats in the future. Strength can be illustrated
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Case Analysis Case: Selecting Patient Escorts Introduction City Hospital is one of five major hospitals in the core of a large Midwestern City. The hospital has just recently added a small addition for the treatment of “well known” patients‚ such as Athletes‚ Music Stars‚ and top business executives relative to the area. Local and visiting celebrities always choose City Hospital when they are in the city and in need of medical assistance. The Hospital has a 1‚200 patient bed capacity and currently
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1 Physics and Measurement CHAPTER OUTLINE 1.1 1.2 1.3 1.4 1.5 1.6 1.7 Standards of Length‚ Mass‚ and Time Matter and Model-Building Density and Atomic Mass Dimensional Analysis Conversion of Units Estimates and Order-ofMagnitude Calculations Significant Figures ANSWERS TO QUESTIONS Q1.1 Q1.2 Atomic clocks are based on electromagnetic waves which atoms emit. Also‚ pulsars are highly regular astronomical clocks. Density varies with temperature and pressure. It would be necessary to measure both
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The purpose of work measurement is to determine the time it ought to take to do a job. The problem is in the definition of "ought to." Work measurement analyst define this as the time it should take an experienced and well-trained operator to perform the job in a specific and well-defined method at a speed that can be maintained all day‚ day after day‚ without undue fatigue. This time‚ called standard time‚ can be divided into several parts: the actual elements used to perform the job; the rating
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by adidas are not as popular as Nike’s -Nike gaining ground on European soccer market -Public dissent over use of sweatshops -E-commerce is limited to USA -Direct sale to consumers is creating conflicts with its own resellers. -High prices in some products. -Online customer service not ‘helpful’ or easy to find. Opportunities -Acquisition of Reebok. -Growing strength in golf industry through TaylorMade and recent acquisition of Maxfli -Growing revenue from opening of own retail stores
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