Chapter 14 Questions 1. A principal-agent relationship is a relationship where an agent makes decisions that affect the principal. Examples of explicit principal-agent relationships are the relationships between a client and a lawyer and between an investor and a money manager. Examples of implicit principal-agent relationships are an employee acting on behalf of its employer and a consumer making decisions‚ such as copying and selling a product‚ that can affect a manufacturer. 2. The
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posted a personal story related to Quality in Quality Digest magazine saying what happened to him. He called to ABC Travel services‚ searching for a flight reservation then after a while a recorded voice answered‚ presenting the company and saying that the call will be recorded‚ then next he was asked if the trip was related to a company business‚ personal business‚ or group travel‚ he pressed 1. Then he got ask if the trip was in USA‚ International or if he was scheduling a training‚ he pressed
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CTRIP CASE ANALYSIS During Ctrip’s early years‚ the Chinese travel market consisted of small‚ independent agencies scattered across the country. Many were state-owned and offered poor service to their customers‚ such as travel packages that consisted of overnight flights‚ mandatory shopping outings‚ and low-quality cuisine. According to Ctrip’s CEO Min Fan‚ “few people cared about service quality.”1 A national hotel inventory did not exist. Hotel chains made up less than 5% of the market and
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The Consumer Guarantees Act is a cornerstone piece of legislation. Its role is to protect consumers. Under the Act‚ your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any goods or services ordinarily purchased for personal use.In this guide‚ we explain what those rights are‚ and what to do if you think your rights have been breached. The Consumer Guarantees Act 1993 A Summary Introduction: The Act came into force
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Travel Agency‚ Inc. Table of Contents I. Executive Summary 3 II. Background Definition 3 a) Trends and Projections 4 b) Competition 4 III. Problem Definitions 5 a) Infrastructure 5 1. Cabling 5 2. Disaster Recovery 5 3. Equipment Life Cycles 6 b) Security 6 c) No Internal VoIP 6 d) Inability to Switch to Telecommute Employees 6 e) Turnover Rate 6 f) E-Commerce 6 g) Reducing Infrastructure Costs 7 h) Call-Volume Efficiency 7 IV. Requirements Definition 7 a) Project Goals and Objectives 7 b) Project
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organization called the International Atomic Energy Agency that would to promote the use of nuclear energy for peaceful reasons‚ insure nuclear safety‚ and retrain the usage of nuclear power for military and strategic purposes such as nuclear weapons. The IAEA is an independent intergovernmental‚ science and technology based organization that is a part of the United Nations and serves as the global focal point for nuclear cooperation. The agency also develops standards for nuclear safety and promotes
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want with nobody stopping me The second type is traveling with people I do not know. For example when I travel on a school bus to a place‚ I do not know the people on the bus. They do what they want; and‚ you I cannot stop them. They talk‚ shout‚ have their music aloud‚ curse‚ eat what I do not like and some of them smells. One way to stay away from that is to travel alone or travel with people I know because I know their habits. The third type is traveling with family of more than three
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The Tourism industry is one of the fastest growing industries in theworld. The World Travel and Tourism Council estimates that in 2004Travel and tourism is expected to generate* US$ 5‚490.4 billion of economic activity* 10.4% of total GDP* 214‚697‚000 jobs or 8.1% of total employment* 12.2% of total exports [1]My task is to conduct a PEST analysis for a company within the Tourismindustry. Within the tourism industry‚ I have to select one area of interestlike transportation‚ accommodation and transportation
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many mainland tourist come to Hong Kong‚ they can have more linkage with mainland traveling company to have more business - The economy of Hong Kong turn good and the government promote 5 working-days system‚ people are more willing to put money in travel - Expand product/service lines - Change in
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planning their holiday. Initially‚ it started with flight ticket booking business to help the Indian people staying in US for their travel needs and then eventually it added on quite a few services. It was successful in their business because of their marketing techniques and user friendly online portal. Make My Trip has been ranked as one of the best online travel company in India. It has well established from corner to cornerin India‚ operates through 37 cities and two International offices in
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