Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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superficially different mathematical descriptions which can all be proved to define curves of exactly the same shape. One description of a parabola involves a point (the focus) and a line (the directrix). The focus does not lie on the directrix. The locus of points in that plane that are equidistant from both the directrix and the focus is the parabola. Another description of a parabola is as a conic section‚ created from the intersection of a right circular conical surface and a planewhich is parallel to
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Focus Groups Focus groups are one of many methods utilized by researchers to gather qualitative data. This method consists in simultaneously interviewing a group of people‚ usually 6-8‚ in the same location with a shared factor (Krueger& Casey‚ 2000). They are also a powerful tool to assess services or examine new ideas (Krueger& Casey‚ 2000; McNamara‚ n.d.). Focus groups are an ideal data gathering method for researchers because they allow them to learn the social norms of the community or subgroup
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0 LIBERIA: A Momentary Glimpse at Leadership and a Call for Transformational Change January 2014 By: Isaac Dadah Wolofar An article that captures a momentary look at the status quo of underlying leadership in Africa’s oldest Independent Republic. The article supplementarily transcends the glimpse and gazes at the vision for transformational change against the prevailing paradigm of a nation with extraordinary promise. 1|Page ell‚ in due course President Ellen Johnson-Sirleaf
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Leadership in Nursing. Definitions‚ Theories‚ and Styles of Leadership Developing future nurse leaders is one of the greatest challenges faced by the nursing profession (Mahoney‚ 2001). Powerful leadership skills are needed by all nurses—those providing direct care to those in top management positions. Anyone who is looked to as an authority (e.g.‚ a nurse taking care of a patient) or who is responsible for giving assistance to others is considered a leader (Mahoney‚ 2001). A clinical nursing
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Achieving Goals - The Power Of Focus By Trevor Emdon Mar 6‚ 2009 We all love to achieve our goals‚ and I suppose most of us experience some twinge of envy when someone gets something that we want too. What have they done that we didn’t? Why should they have all the luck? It’s lovely to blame luck because then we can absolve ourselves of responsibility for not achieving our goals. Unfortunately‚ "responsibility" has become synonymous with "blame" and they are not the same at all! "Response-ability"
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A Critical Review: Effects of Leadership and Leader-Member Exchange on Commitment Article by: Jean Lee (Leadership & Organization Development Journal) It has been long proven and established that leadership and success of an organization are proportional. The phenomenal growth of leader-member exchange (LMX) research aims to study the diverse attributes of individuals in response to different leadership behaviors. In this regards‚ the author Jean Lee conducted a research linking the triangle
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Transformational leaders encourage followers to embrace moral values and to act in the interest of the collective rather than self interest. Transformational leaders are thought to raise followers’ level of moral development and to focus followers’ attention on higher level needs and values. Transactional leaders rely on rewards and punishments to direct followers’ behaviour. Transactional leaders are inconsistent with moral leadership because transactional approaches ignore followers’ needs and
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old question. Are leaders made or are they born? My belief on this – I believe that a leader is made‚ not born. Why do I say that? Before going further‚ lets be clear on one distinction – when we say a leader is made‚ it does not mean that someone can be taught to become a leader by attending leadership courses. While it helps‚ it is not enough. Warren Bennis (a leading leadership researcher) believes that one cannot be taught to become a leader but one can learn to become a leader over the years through
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Paper 19 November 2012 What is a leader? What skills and attributes does it take to lead? Is someone born a leader or are they transformed into a leader? These are frequently asked questions by people all around the world on a daily basis. What comes to mind when thinking about a leader? Who comes to mind when the word “leader” or “leadership” is brought up? Leadership is holding the position of a leader; someone who guides or directs a group. A leader is someone that many others can look up
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