TOTAL QUALITY MANAGEMENT UNIT 1 ELEMENTS OF TQM BE CUSTOMER FOCUSED : understand and address needs and attitudes of customers. As well as focus on internal customers. Do it right the first time: avoiding rework. Focusing on prevention than inspection. Constantly improve. Imbibe quality as an attitude in employees Telling staff what is going on by improved communications and regular briefings Competition is increasing and becoming global. Companies have to be more responsive and offer
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TOTAL QUALITY MANAGEMENT - BHEL The top management of BHEL initiated TQM movement during 1994 and decided to follow the EFQM (European Foundation for Quality Management) adopted by Confederation of Indian Industry (CII) titled “The CII model for Total Quality Management”. The following are a few internationally recognized TQM Models: 1. Demings Model - Adopted by Japanese Organisations 2. Malcolm Baldridge Model - Adopted by American Organisations 3. EFQM Model - Adopted by European
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banking is concerned‚ effective TQM measures bring in a transition form the good old good to the novel better or best from the bank’s internal department to its front-line employees. Marketing a bank is not just the same as marketing an FMCG company. TQM‚ if effectively formulated and practised‚ provides extreme ease and clear direction to a bank marketeer in understanding what makes his bank the first choice to its customers before other banks. What is effective TQM as far as a bank is concerned
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1. Should Gillette enter the cassette market at all? Gillette Safety Razor Division (SRD) would be foolish to not enter the cassette market at this time in the game. With the established and well-trusted brand name on it’s side‚ Gillette will be able to exploit the undeveloped marketed to it’s fullest potential. The way that Gillette can accomplish this is by utilizing some of it’s biggest and strongest assets to overcome what the consultants believe are the three major problems in the industry:
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Executive Summary Gillette is a world known multinational company in shaving products market and holds more than 70% market share (Hartline 2007) in this segment. Since its very inception in 1901‚ Gillette has always been envied for delivering the finest shaving care products both for men and women. Besides‚ it has also diversified its product lines extending it to toothbrushes‚ toiletries‚ stationeries‚ cosmetics and other household appliances. Originated in Boston‚ Gillette has been dominating
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Identity Prism 8 2.2.3 Brand personality 9 3. Positioning 10 3.1 Possible positioning statements 11 3.1.1 Comparisons 12 3.1.2 Contrast between two statements 12 4. Celebrity endorsement 13 4.1 David Beckham and Gillette 14 4.2 Other Gillette celebrity endorsers 15 4.3 Match-up hypothesis 16 4.4 Future Endorsement 17 5. Retail Environment 17 Appendices Bibliography Appendices Appendix 1 – Marketing Week Article Appendix 2 – Questionnaires Appendix 3
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THE GILLETTE COMPANY MARKETING PLAN Second year of Mach3 in the market. 1. Executive Summary * The major goal is to meet the sales volume (unit and US$14400 MM) as well as estimated profits US$ 2880 MM which represents 24% of sales. * Consolidate Mach3 as a successful launch‚ with the objective of recovering the investment in 2 years. * Minimize the effect the higher price of Mach3 might have in foreign markets. * Make consistent efforts in all
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VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING EMPLOYEES OF THE COMPANY 10. SUSTAINABILITY
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The Gillette Company ‚ was founded in 1901 by inventor King C. Gillette. It was a leading international manufacturer of consumer products ranging from electric razors to ballpoint pens. Gillette has three divisions: 1. Safety Razor division (blades and razors) 2. Paper Mate Division (writing instruments) 3. Personal Care Division-PCD (toiletries and cosmetics) PCD was responsible for Gillette’s U.S. entries in hair care‚ skin care‚ and deodrants /antiperspirants The Brands of Gillette are
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FROM: Giuseppe Fornaro TO: Edward “Cutting Edge” Barber‚ Head of Gillette Shaving Division RE: Rejuvenating the strategy of Gillette’s razor business Current Strategy Gillette has grown to be a power brand in the shaving industry. Its products are seen as premium quality and are thus sold at a premium price. Gillette’s current business model consists of high spending in marketing and product development (R&D). Gillette’s traditional competitive strategy for razors is to focus technology
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