Dr. Sunny Sun‚ Poly U.‚ Only for use in AF2108 Financial Accounting‚ Second Semester 2010/2011. AMY LAU JUN HAN HAIER: MANAGEMENT CONTROL ON A TACTICAL LEVEL The Haier Group started out as a refrigerator manufacturer in China in 1984 with imported refrigerator production technology from the German Liberhaier company. In the following two decades‚ Haier grew to become one of the world’s leading white goods home appliance manufacturers and was constantly regarded as an aspiring‚ fast growth
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of successes going back to its development of the first walkie talkie’ used by the US Military. They produced the first pager. They were one of the first companies to adapt the Total Quality Management system when predominately Japanese companies were cornering the efficiency of manufacturing. In 1990 Motorola had total revenue of $10 billion with what is staggering growth for a large corporation of that size of 27%. The net income at its peak was $1.8 billion and also growing exponentially at 58%
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Paper: What is Strategy? Porter invalidates “Operational Effectiveness” as being strategy. As he puts it‚ oftentimes‚ businesses concentrate on productivity‚ quality and speed. These concepts lead further down to total quality management (TQM)‚ benchmarking‚ time-based competition‚ outsourcing‚ partnering‚ reengineering and change management. Although these principles may sound ideal‚ these do not lead to the ultimate goal of the company and that is profitability. Strategy rests on the essence
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Virginia Mason Medical Center Case 1. What is Gary Kaplan trying to achieve at Virginia Mason? Dr. Gary Kaplan was trying to achieve change at Virginia Mason. He envisioned the transformation of Virginia Mason Medical Center into the quality leader in health care and sought to lead the organization toward this vision. When Dr. Kaplan joined VMMC what attracted him to the medical field was a collaborative team approach and Virginia Masons’ unique culture that was created in the early 1900’s
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TOTAL QUALITY MANAGEMENT “MUST KNOW” CONCEPTS FOR ENGINEERS Sequence of presentation Introduction Three Quality Gurus Commonality of Themes of Quality Gurus DIFINITION OF QUALITY Five Approaches of Defining Quality System Approach for TQM Triangle of wisdom TQO HRM Customer Satisfaction Indicators for Customer Satisfaction Cost of Quality Benefits of TQM Conclusion INTRODUCTION TO TQM What is TQM? TQM is the integration of all functions and processes within an organization
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Quality is a very important factor in restaurants because a visit in a restaurant is usually something people do to enjoy rather something that is of vital importance. Even if the prices for the meals in a restaurant are low and the delivery times short this cannot compensate for poor quality of the food‚ specially also because this is a health aspect. This makes it necessary to implement a quality control system to ensure that the quality of the food is always on a high level. In a restaurant‚
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Lyonnais‚ and Aenta‚ DAV was able to position itself as the second largest firm in its core market namely; Germany. This high level of success can be attributed to the following factors: * Sound‚ traditional insurance management * Wide range of insurance management offerings * Excellent group of insurance risk managers * Outstanding customer service An important part of delivering such outstanding customer service relied on the ability to process information and data without
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offer. There are five basic performance objectives and they apply to all types of operation: • Quality • Speed • Dependability • Flexibility • Cost (Slack‚ N. et al‚ 2001). These operations performance objectives are analysed here in accordance to TMC. 1) Doing things right by providing error free goods and services‚ which will satisfy the customers‚ is known as ‘quality’. According to the case study‚ Toyota’s vehicles consistently rank near the top in third-party
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decision-making and innovation‚ and strategic and systematic approaches to system change and improvement (Rose‚ 2005). Because technology is constantly advancing and changing‚ companies in technology heavy industries—like Toyota—must focus on flexible quality control structures to ensure that they maintain their competitive ability over time. Toyota in particular has focused on continual improvement and innovation through employee knowledge maximisation‚ which has allowed for greater flexibility and expansion
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Applying the Learning Curve Process Jennifer Taylor OPS-571 Operations Management October 27‚ 2010 Dr. Stephens‚ EdD Applying the Learning Curve Theory Introduction The Pizza Store Simulation provides an opportunity to manage the factors that affect wait time at Mario’s while shortening the learning curve. The measurements of critical to quality characteristics (CTQ’s) can determine defects‚ and improve the process through modifications until an acceptable wait time is reached. Success
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