•Accessibility, parking and surroundings
•Kitchen cleanliness and utensils
Beside that, the good quality service in restaurants also requires understanding what the customer wants and supplying it, providing the service without much delay, serving the customer with good quality food and beverages, listening politely to customer complaints and taking proper action to redress the complaints as quickly as possible, making the customer delighted at every moment of his or her stay in the restaurant. One result of Total Quality Management is higher customer satisfaction which is also one of the most crucial aspects for restaurants. A major part of the advertising for a restaurant is done by word-of-mouth recommendation by satisfied customers.
Tarin Thai restaurant
Critical Success Factors
Accessibility, parking and surroundings
The owner considers location being important in Melbourne. Therefore, the restaurant decided to locate in central area of the city so that it can easy to be found. The surrounding of the restaurant is shopping center so it is an advantage of the restaurant.
The restaurant provides sufficient reception facility which is easy to be notices such as brochure, menu at the front and business card. In order to decrease waiting period and facilitate customer, there is at least one receptionist at the...