Sudan International University Faculty of Management Sciences Master of Business Administration MBA Batch 10 Group A‚ B‚ and C Mid-Semester Examinations – Subject: Procurement Management Date: 29/09/2014 Time: 3 hours (Answer all questions from Section A and B): Section A Select the best answer (15 points) 1. All firms must have a purchasing department; otherwise the purchasing function cannot be performed. a. True b. False 2. Purchasing is the managerial activity that goes beyond the simple
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In conclusion‚ I have found that TQM can be a powerful tool for using employee creativity‚ reducing costs‚ and improving service to customers and the public. However‚ the concept of TQM was weak and the quality of many products was still poor in China‚ and the implementation of TQM is not always a worthwhile investment. So I disagree that no business can succeed without the TQM system. It is not necessary for every business to use TQM‚ especially in China business environment. If it is implemented
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Stakeholder and Quality needs – Learning outcome 2 Quality management standards in our organization 2.1 Total Quality Management‚ or TQM‚ is the process of instilling quality throughout an organization and its business processes. Many organizations that employ a system of Total Quality Management in human resources‚ etc‚ are large companies but there is no reason why Total Quality Management theory shouldn’t work in smaller businesses as well. For Total Quality Management to work‚ everyone
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Manila Hotel. Built in 1909 and opened to the public 3 years later‚ the Manila Hotel is a good reminder to the country’s colonial past as well as of days of a bygone era‚ of knights and maids‚ of gentlemen and ladies‚ of taste and temperance‚ of quality and urbanity It was in the tenure of Governor General William Howard Taft when the beautification and planning of Manila were
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2015) is based on many factors and depends on the situation. Yong et al. (2012) suggest that just in time philosophy is a time to time competitive advantage. Schonberger et al. (1982 cited in Daniel et al 2009 suggest that Just in time enhances quality. Morgan et al.(2005) suggest some of just in times important practices as lot size reducing‚ final lay outs to encourage smooth flow‚ Kaban based production system . Just in time has some approaches or tools which will be discussed in the subsequent
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TOTAL QUALITY MANAGEMENT Quality -is the ability of a product or service to consistently meet or exceed customer expectations. Though quality is an abstract perception‚ it has a quantitative measure. Q= (P / E ) ‚ where Q=quality‚ P= performance (as measured by the Manufacturer)‚ and E = expectations (of the customer). Total quality management -is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization
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CHAPTER 1 1. Quality is a dynamic state associated with products‚ services‚ people and environments that meet or exceed expectations of customers and helps produce superior value. 2. TQM (Total Quality Management) approach of doing business that attempts to maximize organizations competitiveness through the continual improvement of people‚ processes‚ products‚ services‚ and environments. 3. Key elements of TQ: Strategically based –having a comprehensive strategy plan
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criteria for performance excellence to identify areas for improvement‚ and adopted the brand "Experts in Excellence" as a sign of its dedication to quality. Today‚ PPL ranks among the country’s top Lexus dealers. With its mission‚ "To provide an extraordinary automotive purchase and ownership experience" as a foundation‚ the dealership’s "House of Quality" graphically depicts the organization’s direction and represents its culture. The four Core Convictions—integrity‚ outstanding client experience
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and Rue‚ 1991). According to some quality experts it is also the only resource that can synergize – that is‚ produce output whose value is higher than the sum of its parts. When asked about the ‘secret’ behind the superior products‚ one manager from Toyota’s Kentucky plant‚ a three time winner of the Power Gold Plant Quality Award‚ replied “We’ve got nothing‚ technologywise‚ that anyone else can’t have. There’s no secret Toyota quality machine out there. The quality machine is the workforce …” (Bergstorm
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Total Quality Management: Empirical‚ Conceptual‚ and Practical Issues J. Richard Hackman Harvard University Ruth Wageman Columbia University In recent years‚ total quality management (TOM) has become something of a social movement in the United States. This commentary returns to the writings of the movement ’s founders-W. Edwards Deming‚ Joseph Juran‚ and Kaoru Ishikawa-to assess the coherence‚ distinctiveness‚ and likely perseverance of this provocative management philosophy. We identify
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