DIAGNOSIS OF THE PROBLEM: TiVo was launched in March 1999 and aimed at transferring control from TV networks to consumers. Currently (May 2000) TiVo has a low market penetration (0.04%) but current customers highly satisfied.Experts predicted that the customer base would reach 35000- 80000 by 2000 yearend. PROBLEM IDENTIFICATION: To increase product awareness‚ customer acquisition and sales by modifying the current marketing strategy and also address the emerging competition. SITUATION ANALYSIS:
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TiVo‚ a digital video recorder (DVR) enables subscribers to record programs without video tapes or DVDs‚ allowing them to watch what they want‚ when they want to watch it. Despite of possessing benefits of being the first one to come up with this impressing innovation and having a fairly high customer satisfaction rate‚ sales are still very disappointing at the time of fourteen months into the launch. In order to expand customer demand‚ the company attempts to combine aggressive pricing‚ sales support
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1) TiVo holds several competitive advantages: - Innovation: TiVo has innovated its product to provide premium service applications like HMO and unique opportunities for advertisers and networks to air "showcases" four-six minute long commercials. - Patents: TiVo was early to the market‚ and therefore holds several significant patents that keep competitors from copying key functions of the product like optimization of disk space and scheduling. - Licenses: TiVo has a number of prominent licensees
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What is a Marketing Plan? A Marketing Plan is a document that presents recommendations to fulfill a company’s marketing strategy. It should describe what you want to accomplish overall and what precisely needs to be done to get there: your objectives‚ strategies and tactics. Though your marketing plan is mainly written by your marketing department‚ the best marketing plans are developed using cross- functional teams – this way one might be sure that no critical factors will get overlooked
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2006 Harvard Business School article—“Strategic Inflection: TiVo in 2005” highlights the challenges TiVo faces as financial instability and leadership upheaval are encountered and a new strategic direction must be decided upon. TiVo risks losing the market-leading position that founder Mike Ramsay secured with their first-mover advantage if they do not act quickly to counter the increase in competitive challenges. The two main problems TiVo faces are‚ in the short term—successfully delivering a solution
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The case study was all about the launch of TiVo and the consumer behavior around the product. TiVo was launched in 1999 and didn’t quite receive the response the company had hoped for. As a result the marketing team led an effort to further understand the nature of TiVo’s appeal for existing and potential customers and to encourage other participators such as advertisers and television network to take accountability for TiVo’s relevance in the lives of consumers. The bulk of TiVo’s customer base
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TiVo - Case Assignment By: RayYou Background Jim Barton and Michael Ramsay left their jobs at Silicion Graphics in August 1997 in order to work on their own business idea. At the beginning this was meant to be a user-friendly home networking system‚ but as soon as they were facing many difficulties they focused on a progressive digital video recorder. That product includes revolutionary features such as recording‚ fast-forwarding and rating live TV-programs. It was produced by Sony and
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632 TIVO – CASE STUDY 1. Is TiVo a disruptive or a sustaining technology Base on the fact coming from the article‚ TiVo is a disruptive technology * TiVo did not seek to become a media portal or a content aggregator. Instead‚ it would act primarily as a “facilitator” to third party content distributors. At the core of these offerings was TiVoCast‚ a feature that let users access video contents feeds through main TiVo menu * TiVo push into broadband content distribution. TiVo could
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Inflection: TiVo in 2005 Tivo’s consumer perception of its patented features and level of service could not be better. Tivo also had the first-mover advantage being the first company to enter the DVR market and still has a highly differentiated product that matches customer perception. There are network effects derived from current users promoting the brand via world-of-mouth‚ these references are vital to gain a significant consumer base in the mass market. The key issues TiVo faces is making
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Tivo case TiVo in 2002: Consumer Behavior Before reading the case‚ go to www.tivo.com‚ and watch the TiVo demo. it more important then all other appliances besides their microwave and cell phone. I really enjoyed the consumer response of their reaction to attempt to fast forwad through non-TiVo shows. Or the guy listening to the radio‚ wishing he had TiVo to catch all they were saying. Interesting. 2. Describe the propotypical TiVo consumer. How do they differ from you? The early
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