Management Information System | Lecturer Name: | Sir Tasawar Javeed | Assignment Title: | IT and Competitive Advantage | Date due: | 6th June‚ 2011 | | Date submitted: | 6th June‚ 2011 | | Plagiarism disclaimer:I understand that plagiarism is a serious offence and have read and understood the university policy on plagiarism. I also understand that I may receive a mark of zero if I have not identified and properly attributed sources which have been used‚ referred to‚ or have in any
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of the Task Force on GST constituted by the Thirteenth Finance commission. Before going on discussion we should define GST and the Objective behind it. What is GST? GST is a tax on goods and services with comprehensive and continuous chain of set-off benefits from the Producer’s point and Service provider’s point up to the retailer level. It is essentially a tax only on value addition at each stage and a supplier at each stage is permitted to set-off through a tax credit mechanism. Under
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INTRODUCTION GST shall be levied and charged on the taxable supply of goods and services made in the course or furtherance of business in Malaysia by a taxable person. GST is also charged on the importation of goods and services. A taxable supply is a supply which is standard rated or zero rated. Exempt and out of scope supplies are not taxable supplies. GST is to be levied and charged at the proposed rate of 6% on the value of the supply. GST can be levied and charged only of the business is
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makes the best use of all resources. This definition covers self-management as well as managing people‚ being a manager. Whenever you prioritize‚ you are managing your time. You manage yourself and all other resources at your disposal in order to do a good job. Boddy (2007) describes management as the activity of getting things done with the aid of people and other resources. Management is both a universal human activity and a distinct occupation. Management is a feature of most human circumstances
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Delivering Customer Values Summary for “Delivering Customer Value Based on Service Process: The Example of Tesco.com” * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: Place
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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“Delivering Happiness”‚ by Tony Hsieh‚ the founder and CEO of Zappos. Envision‚ create‚ and believe in your own universe‚ and the universe will form around you-biggest driver for developing the passion to serve one’s purpose There are a few key things that I took away from Delivering Happiness‚ and summarized below: 1. People Matter : Employees and customers alike are REALLY important * Zappos attributes much of its success to its investment into customer service‚ culture‚ and employee
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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Below is a SWOT analysis for Asda plc. Between 1990 and 1994. Read the case and answer the questions underneath. Asda plc is the one of the largest supermarkets for packaged groceries in UK. It is part of the Wal-Mart family in the USA. Asda’s performance combines profitability‚ productivity and a sense of social purpose. The company has good positions and new opening opportunities in terms of site. It operates using the epos systems‚ a natural factor which Tescos and Sainsbury’s are also very strong
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response to this customer. Analyze the responses of your classmates. What makes a good “service recovery” response. Develop some general guidelines. A. Response Letter: Dear Sir/Ma’am‚ I am writing in response to your letter in which you described your disappointment in our service. I apologize for the treatment you and your family received and want to assure you that it does not reflect the quality of service we strive to maintain. I have already spoken with my employees and am confident this
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