Night Audit: ( The major functions of the night audit is to: • Verify posted entries to guest and non-guest accounts • Balance all front office accounts • Resolve room status and rate discrepancies • Monitor guest credit limits • Produce operational and managerial reports 1. The role of the night audit: ( The night audit requires attention to accounting detail‚ procedural controls‚ and guest credit restrictions. In this sense‚ the night auditor shall track room revenues‚ occupancy
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organization Efficient Management of Housekeeping: • Efficiently managed housekeeping departments ensure the cleanliness‚ maintenance and aesthetic appeal of lodging properties. • The housekeeping department not only prepares clean guest room on a timely basis for arriving guests‚ it also cleans and maintains everything in the hotel. It is said‚ “Housekeeping is the customers’first impression and last impression”. 1.1 Objectives of Housekeeping: Briefly Speaking The Following Are The Objectives of The
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▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial activities in an accommodation venue. - Means of collecting‚ storing and manipulating data relating to the activities of a venue and its guests.(technology)
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heartily welcome our Honorable chief guest our Principal‚ Dear Teacher and all my friends. I further welcome the parents‚ relatives and lovely students. As you know today we all have gathered here for the annual day celebration. Sanjay Sir: We will have our traditional auspicious LAMP- LIGHTENING ceremony as a tribute to Mother Saraswati Goddess of Knowledge. That the by our chief guest Mr. ____________ Sir Please‚ ------LAMP-LIGHTENING( By all the guest)------- Sanjay Sir: Now we consider
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hospitality‚ and being expertly served is the reasonable expectation of a guests. If there’s any place where customers are likely to be paying attention to the type of service they receive‚ it’s within the hospitality industry. From restaurants to hotels‚ it is the job of the hospitality service provider to maintain customer happiness and satisfaction. Nowadays‚ it is not enough for a hospitality business to know that their guests were happy just receiving “thank you” or getting service with a smile
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‘Gold Standards’ as the foundation of customer service that put the guest like royalty. This new customer service philosophy implemented in mid-2006 that encompass values include‚ the credo‚ the motto‚ the 3 steps of service‚ service values‚ the 6th diamond and the employee promise. All this gold standard might be important that makes Ritz-Carlton became most popular hotel among well-known people because the way they treat the guest with first class service by applying the principle of trust‚ honesty
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doesn’t just “match-up” to its competitive hotels in its market‚ it actively exceeds the expectations of the guests in that competitive set. How does the Ritz do this? I think the 2 main steps the Ritz have taken to ensure their guest success has been taking care of their internal customers and by doing that they are taking care of their external customers‚ this makes for very happy guests. The second step is that they are empowering their staff to satisfy customers’ needs and make them loyal to
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TABLE OF CONTENT ACKNOWLEDGEMENT.............................................................................…...2 DEDICATION………………………………………………………………………………………………..3 CHAPTER ONE Introduction…………………………………………………………………...4-6 CHAPTER TWO Profile of organization (hillcrest hotel)……………………………………....7-11 CHAPTER THREE SWOT Analysis………………………………………………………………..12-14 CHAPTER FOUR Responsibilities ………………………………………………….……………15-16 Major Tasks and Projects …………………………………………………...16-17 CHAPTER FIVE Knowledge
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are expected in all cultures. Now I want to tell you about the main rules of receiving guests. It can be an exciting and satisfying experience. There are many ways to be a host/hostess without creating a great deal of stress. When you are prepared and organized‚ you can enjoy the time together and make it a wonderful memory for everyone. Think of how you like to be treated and pampered when you are a guest in a hotel‚ or someone’s home: a genuine and welcoming smile‚ a comforting word‚ a strong
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some common problems that exist. This system will help the establishment as regards to their online reservation system. The main function of the proposed online reservation system is to help the company to promote‚ advertise and easy booking for the guest‚ will also make their operation efficient and effective. The proponents conduct a study towards the topic because we noticed some of the hotels and resorts are using online hotel reservation system while the Cliffside Resort is still using manual
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