Chapter 6 Telephone Procedures Copyright © 2008 Delmar Learning. All rights reserved. Objectives • Review the learning and performance objectives for this chapter • By the end of this chapter‚ demonstrate the procedures in the textbook and the job skills in the workbook 2 Copyright © 2008 Delmar Learning. All rights reserved. Heart of the Health Care Professional • Service – The telephone becomes a lifeline to a patient calling in distress. 3 Copyright © 2008 Delmar Learning
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concluding 3 Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting
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Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities‚ answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer
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services through a range of wireless‚ fixed‚ and broadband technologies under the "Beeline"‚ "Kyivstar"‚ "djuice"‚ “Wind”‚ "Infostrada" “Mobilink”‚ “Leo”‚ “banglalink”‚ “Telecel”‚ and “Djezzy” brands. The company is listed as an ADS on the New York Stock Exchange under the symbol "VIP". The company operates in Russia‚ Ukraine‚ Kazakhstan‚ Uzbekistan‚ Tajikistan‚ Armenia‚ Georgia‚ Kyrgyzstan‚ Cambodia‚ Laos‚ Algeria‚ Bangladesh‚ Pakistan‚ Burundi‚ Zimbabwe‚ Central African Republic‚ Italy and Canada
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Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork
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The Telephone‚ the Device that Changed the Way We Communicate Voice communication is the most commonly used way of expressing our wants‚ needs and thoughts. The telephone changed the way we communicate. It has been allowing people to talk in almost real time without seeing each other since its development in 1876. Until then‚ mail and the telegraph was the normal and only means to talk across the country. Although it was effective‚ those methods were all silent. Now with the telephone‚ you
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Service to its parent company. According to the restriction of the state Public Service Commission‚ the average monthly charge for service by the subsidiary to the parent not exceed $82‚000; therefore the intercompany work was only billed $400 per hour which was not on equal competitiveness with rivals in term of profits. If the subsidiary company charges $800 per hour as commercial sales‚ then the sales revenue and the contribution would largely enhance and make the company profitable compare to
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historical context we should presuppose that it’s the very beginning of the 20th century‚ the USA. I would like to say a few words about the author and the story I’m going to analyze further. The text under analysis is the short story “The telephone call” belonging to the pen of Dorothy Parker‚ an American poet‚ short story writer‚ critic and satirist‚ best known for her wit‚ wisecracks‚ and eye for 20th-century urban foibles. The author is the master of psychological analysis. Her works are
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CU672 - Make and Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring
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OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time‚ so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised‚ which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know‚ this
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