Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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The Stakeholder Theory Charles Fontaine Antoine Haarman Stefan Schmid - December 2006 - Stakeholder Theory of the MNC Index 1. Introduction ........................................................................................3 2. Basic idea of the Stakeholder Theory and Definition ....................3 2.1. 2.2. 2.3. 2.4. 2.5. The stakeholder concept – popular and trendy..........................................................................4 Different definitions of Stakeholder
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Stakeholder analysis toolkit 1. What is Stakeholder Analysis It is the identification of a project’s key stakeholders‚ an assessment of their interests and the ways in which these interests affect the project and its viability. A stakeholder is any person‚ group or institution with an interest in the project. A stakeholder may not necessarily be involved/included in the decision making process. Stakeholders should be identified in terms of their roles not individual names. A stakeholder need not
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A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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Introduction Stakeholders are individuals and constituencies that contribute‚ either voluntarily or involuntarily‚ to its wealth-creating capacity and activities‚ and who are therefore its potential beneficiaries and/or risk bearers1. There are several different types of stakeholders associated with a corporation‚ and those stakeholders can have different views and opinions on what corporation ’s goals should be and how they should be running. I have interviewed three different stakeholders of Staples
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There are many factors which have an effect over corporate strategy other than the organisations stakeholders which can influence the management decision process and the corporations strategy. The most influential external factors which will effect the organisations strategy are those included within the PESTEL framework and ethical issues within the marketplace‚ internal factors will mainly include the organisations history and culture. When discussing strategy there are generally 3 different
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Best Western Plus Antel Hotel Vs Holiday Inn Best Western Plus Antel Hotel has a full-service spa‚ an outdoor pool‚ and an indoor pool. Complimentary wireless Internet access is available in public areas. Business amenities at this 3-star property include a business center‚ a meeting/conference room‚ and limo/town car service. This family-friendly hotel offers a poolside bar. The staff can provide concierge services‚ wedding services‚ and event catering. Additional amenities include a children’s
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Stakeholder Theory Defining it in relationship to Social Responsibility Author note This paper will help our class research the Stakeholder theories to come up with a framework to address the issues in the Niger Delta‚ defining principle of who or what really counts concerning the core‚ the fringe and other stakeholders; so that this project will be socially responsible and a win-win for all. Abstract This paper will explore and define the what
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What is Stakeholder Analysis? Stakeholder Analysis (SA) is a methodology used to facilitate institutional and policy reform processes by accounting for and often incorporating the needs of those who have a ‘stake’ or an interest in the reforms under consideration. With information on stakeholders‚ their interests‚ and their capacity to oppose reform‚ reform advocates can choose how to best accommodate them‚ thus assuring policies adopted are politically realistic and sustainable. Although Stakeholder
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Shareholder and Stakeholder Over the last decade‚ with the rapid development of business management‚ the Shareholders who are the effective owners of the company invest money into the business and want as much profit as possible as a return for their investment. Shareholders will engage manager to help them to run the business and make various decisions in different aspects in order to maximize potential wealth. There seems to be no doubt that a manager has a legal responsibility to shareholders
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