Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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Stakeholder Relationships Brief To produce a set of recommendations in a written document about how McDonalds PLC‚ can reduce its carbon footprint through the management of key stakeholder relationships. Introduction McDonald’s PLC‚ is one of the largest fast food chains in the world‚ with 32‚000 outlets in 117 countries. In the UK the first restaurant opened in 1974 and now in the UK stores alone‚ the chain serves 2.5 million customers daily. In the early 2000’s McDonalds saw for the first
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travel agencies Global Premium Hotels Ltd (Economy to Mid-Tier Hotels A.K.A Budget Hotels) Threats Faced by Global Premium Hotels Ltd Demographic Segments Sociocultural Political/Legal Technological Economic Porter’s Five Force Model of Industry Competition Threat of New Entrants The threat of new entrants into the hotel industry is generally low‚ due to high barriers to entry. However‚ comparing budget and boutique hotels‚ the threat of new entrants is significantly
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The stakeholder theory is a theory of organizational management and business ethics that addresses morals and values in managing an organization.[1] It was originally detailed by R. Edward Freeman in the book Strategic Management: A Stakeholder Approach‚ and identifies and models the groups which are stakeholders of a corporation‚ and both describes and recommends methods by which management can give due regard to the interests of those groups. In short‚ it attempts to address the "Principle of Who
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experiences. Forensic patients are usually treated in partnership by medical and legal professionals (Lynch‚ 2006). Therefore forensic and healthcare stakeholders who work in the field have the best ability to contribute‚ enhance links and increase the successful integration of services (Haddow‚ O’Donnell‚ and Heaney‚ 2007). The incorporation of stakeholders in this study was to enhance the understanding of the current issues and experiences confronting forensic and healthcare professionals working with
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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stakeholders - interests and power Common and conflicting interests of stakeholders The different stakeholder groups have different interests some in common with other stakeholders and some in conflict. Examples of common interests: * Shareholders and employees have a common interest in the success of the organisation. * High profits which not only lead to high dividends but also job security. * Suppliers have an interest in the growth and prosperity of the firm. Examples
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Task 2 Stakeholder Analysis for Wilkinson Stakeholder group number Stakeholder group name Stakeholder key objectives To what extent the organisations has met the objectives 1. Shareholders / Investors. Provide investments for the companies‚ Operations and/or growth. To make sure that the company invests the funds correctly to give profits to the shareholders and for expansion. 2. Supplier. They will need relevant information of what the company needs and how the supplier will get paid
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http://www.amazon.com/gp/forum/cd/discussion.html?ie=UTF8&cdForum=Fx20DX5GEB7TUX8&cdThread=Tx1RLD0EXGFVC38 http://mashable.com/2010/12/01/amazon-wikileaks/ http://www.foxnews.com/scitech/2010/12/01/amazon-severs-ties-wikileaks/ http://www.foxnews.com/scitech/2010/12/01/wikileaks-relying-amazon-servers/ http://www.eff.org/deeplinks/2010/12/amazon-and-wikileaks-first-amendment-only-strong http://www.facebook.com/pages/Boycott-Amazon-for-Dumping-Wikileaks/174975139187861 http://knowledge
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