Jet Blue Airways: Case Study 1. Draw up a SWOT analysis and describe JetBlue’s Strategy. Strengths * Low cost airline fares and operations * Experienced management * Creating demand in under-served markets * Customer service oriented (i.e. leather seats with more legroom‚ in-flight entertainment‚ better refreshments than competition) * Political backing and support * Competitive pay and benefits increasing employee retention Weaknesses * Sustaining low cost
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JETBLUE INTRODUCTION JetBlue was founded in 1998‚ by 38-year-old David Neelman as an upstart low-fare airline which had enjoyed unprecedented acclaim from costumers and industry observers. Unfortunately‚ on February 14‚ 2007 the enterprise‚ suffered one of the most severe service disruptions ever. Something that started as a controllable situation caused by a snow storm‚ turned into a nightmare for most of the passengers in the JFK International Airport in New York. and then‚ the nightmare
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Baldrige Questioner P.1 Organizational Description: What are your key organizational characteristics? (Begins just below) a. Organizational Environment History JetBlue began operations in 2000 as a well-funded start-up‚ which afforded us the ability to make significant investments in our product offerings‚ including all new aircraft equipped with leather seats and Live TV. This product investment combined with superior customer service at low fares led to widespread brand recognition and early
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INTRODUCTION Background of the study:- Service Marketing Services include all economic activities whose output are not a physical product‚ are generally consumed at the time it is produced‚ and provide added value in forms that are intangible concerns of its purchaser. Philip Kotler has defined Service Marketing as: “Any act or performance that one party can offer to another‚ that is essentially intangible and does not result to the ownership of anything. Its production may or
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A AI N I S KH A T E R AI MY T TE H G (H N D - B 0 12 3 1 ) CONTENT LIST 1. Company Profile 2. Mission 3. Vision 4. Key Strategies 5. Business Model 6. PEST Analysis 7. Porter 5 Forces CONTENT LIST 8. SWOT Analysis 9. Competitive Advantage of Air Asia 10. Major Challenges 11. Value Chain Analysis 12. Air Asia Vs. Air Asia X 13. Air Asia’s Future 14. Recommendations Conclusion PA M CO Y N P O R F E L I • Established in 1993 and commenced operation on 18 Nov‚ 1996. • 2 Dec‚ 2001
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Today’s aviation environment is much different then the one we had almost 30 years ago. Our old environment was highly regulated in terms of how the airlines operated economically. Before the Airline Deregulation Act of 1978 the CAB (Civil Aeronautics Board)‚ now the FAA (Federal Aviation Administration)‚ regulated all domestic air transport as a public utility‚ setting fares‚ routes‚ and schedules. The CAB was the driving force behind the entire airline industry. If an airline wanted to start
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A British airway was the worst rated airlines in 1981 and was called Very Troubled airlines with severe losses‚ bad quality‚ overstaffed and very near to bankruptcy. But with the Survival Plan Initiated by John King‚ the chairman in 1981 changed the image and turned failure into success. The things which he did was simple following the SWOT analysis by analyzing the internal and external factors leading to failure and dissatisfaction. By 1990 British Airways was converted into a profitable entity
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Business SWOT Analysis Abstract As a mutual fund manager‚ I have decided to conduct some research on Southwest Airlines. I will provide an overview of the company’s history‚ and an analysis of their strengths‚ weaknesses‚ opportunities‚ and threats (SWOT). While there wasn’t any rhyme or reasoning behind my selection‚ I do feel that Southwest Airlines is one of the leading airlines in the United States. Conducting a SWOT analysis will help me understand what the company’s strengths and weaknesses
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Tourism is the outcome of people travelling and staying. The provision of adequate‚ safe‚ comfortable‚ fast‚ convenient and low-cost public transport is a pre-requisite for mass market tourism. Among various modes of tourist transport‚ travel by air is of the highest growth. There is now a growing concern of the impact of environmental protection of travel by air. Many countries are now investing heavily on high speed railway system. Because of increased security‚ passengers are asked to
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Table of Contents Table of contents 1 Executive Summaries 2 Introduction 3 Analysis 4 Recommendation 8 Conclusion 9 Refferences……………………………..…………………………………………………………………………………………………………10 Executive Summary Michael Porter once said in an interview: “The airline industry is one of the biggest business that exist today. But it’s sticks to the bottom of the list when it comes to profitability.” -Michael Porter‚ Harvard Business Review‚ youtube.com
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