• Servqual for Restaurant
    Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology, Universidade Nova de Lisboa, Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and...
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  • Sq Service Quality
    emeraldinsight.com/0968-4883.htm QAE 18,4 Quality assurance in post-secondary education: the student experience Dennis Chung Sea Law Caritas Francis Hsu College, Hong Kong Abstract Purpose – A major focus of the recent research into the quality of post-secondary education is the centrality of...
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  • Servqual and Is-Servqual
    Service quality is the most researched area of services marketing (Fisk et al., 1993). Parasuraman et al. (1985) suggest that service quality is an overall evaluation similar to attitude. They conducted a total of twelve focus group interviews with current or recent consumers of four difference services...
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  • Miss
    Perceptions of Service Quality in Islamic Banking: Evidence from Malaysia Dr Izah Mohd Tahir1 Nor Mazlina Abu Bakar2 Wan Zulqurnain Wan Ismail3 Abstract The aim of this study is to examine the service quality from the perspective of bank customers. This study adopted service quality model called CARTER...
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  • Brm Reaearch
    helps employees receive 20% of their salary, plus employer provided benefits, while they take a 6 to 12 month sabbatical, with a call option on their services. Others try alternatives like more communication, hand holding, and the like. Q1. What is the problem statement in the above situation? (5 marks) ...
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  • Research proposal
     CUSTOMER SATISFACTION AND SERVICE QUALITY IN UK FINANCIAL SERVICES 1 (Accepted for inclusion in the International Journal of Production and Operations Management) 1 H Maddern 1 Dr R S Maull Dr P A Smart 2 P Baker 1 University of Exeter Discussion Papers in Management...
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  • Service Quality in the Public Service
    INTERNATIONAL JOURNAL OF MANAGEMENT AND MARKETING RESEARCH ♦ Volume 3 ♦ Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun, University of Technology, Mauritius Soolakshna D. Lukea-Bhiwajee, University of Technology, Mauritius Perunjodi Naidoo, University of Technology...
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  • Improving Service Quality in Hotel and Resort
    important. In chapter 2, the service quality will be identified. There are two parts in this chapter: the first part will discuss concept and principle of the service quality and the following part will note the service quality models. Mainly the SERVQUAL model and the Total Quality Management (TQM) will be...
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  • A Report on Using Servqual Model to Assess Service Quality of Airtel
    A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa...
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  • Service Quality for School Medical Services, Philippine Setting
    INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees, so, technically speaking it is a profitable organization inside the...
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  • COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN
    Journal of Quality and Technology Management  Volume VII, Issue I, June, 2011, Page 1 ‐ 22  COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS: EMPIRICAL EVIDENCES FROM PAKISTAN S. M. Irfan1, A. Ijaz2 1COMSATS Institute of Information Technology, Lahore – Pakistan 2Institute...
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  • Service in Logistics
    «Improvement of Logistics Services in the Organization» Introduction This work is devoted to the importance of logistics service quality because of in recent years, both corporations and researchers are becoming increasingly aware of strategic role of logistics service in the overall success...
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  • Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia
     Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction........
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  • supply chain management
    particular focus on whether Total Quality Management (TQM) and/or Six Sigma can be implemented to improve the quality and sustainability of the port and its surrounding environment. Total Quality Management and Six Sigma provide a means to improve the delivery of services using disciplined, qualitative...
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  • Diagnosis and Improvement of Service Quality in the Insurance Industries of Greece and Kenya
    Lancaster University Management School Working Paper 2004/046 Diagnosis and Improvement of Service Quality in the Insurance Industries of Greece and Kenya Rand, Graham K The Department of Management Science Lancaster University Management School Lancaster LA1 4YX UK ©Rand, Graham K All rights...
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  • Service Quality and Critically Review How Service Quality Can Be Related to Increase the Customer Service in the Sri Lankan Banking Industry
    Introduction Defining service quality and its components in a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. Without a clear and unambiguous definition, employees will be left with vague instructions on improving service quality within the workplace...
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  • A Study on Customers’ Perceptions of Online Shopping Service Quality in Klang Valley
    reservation (21%) and shoes (20%) (ACNielsen, 2007). 1.2 ONLINE SHOPPING IN MALAYSIA The Internet services in Malaysia started with MIMOS who introduced JARING as the key Internet Service Provider in 1990, an extension of its preceding computer network, RangKom (Hashim and Yusoff, 1999). The Internet...
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  • Service Marketing Management (Saga)
    Marketing. Level 2. Service Marketing Management. Assignment – "The rise and rise of the Grumpies" Student – Ben Lees. Student No – 4410346 Content. Page. Title page. 1 Contents. 2 Task 1. 3 Saga. 3 The Services. 3 The 50...
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  • Rethinking Quality Services
    RETHINKING SERVICES | 9 de noviembre 2010 | A cross sectional element of all the studies in services, whether or not they are carried out at the domestic or the international level has to do with the impact and perception of services by the customers. This paper will try to explore from a series...
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  • Tourism Product Marketing
    Discuss the main issues of Service Quality Management in Tourism Marketing with Reference to Parasuraman, Zeithaml and Berry's (1985) "SERVQUAL Model" Introduction It is well known nowadays, that markets and businesses operate very differently than in past eras. During the last two decades, technology...
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