September 14‚ 1992‚ mixed feeling‚ dressed and went to work‚ entered front door‚ greeted by Chief Engineer‚ was introduced to staff‚ given job description‚ showed office‚ mahogany desk‚ computer‚ typed on computer‚ visited other section‚ learnt about functions‚ cleared my desk‚ cover & turn off computer‚ talk to Mr. Penn‚ say good afternoon‚ went outside to wait for mom‚ sat down on chair‚ reflected on past‚ felt grateful‚ mother came‚ asked how was it. I can never forget the first day I started
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the park." "She only burned it down because you pranked her while she was smoking!" Just as Bobby sat at his desk‚ Dean gave him an attempted puppy-dog look. Bobby stared at him dead straight (or not;)) in the eye. "If you screw this up in any way‚ you will be on desk duty for month." Dean jumped and put his hands up in celebration‚ "Bobby you are the best!" He went up to the captains desk and give him a
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she was in there. When he opened the door he saw nothing out of the ordinary but he started hearing people laughing. So he went in the class and started looking around. He saw the desk he used to sit on in his junior year. He went closer to take a look to make sure it was his‚ so he looked in the drawer where in his desk he made a secret pocket where he used to hide his cigarettes and lighter and other things that he could be expelled by having. Just as he was about to see if the secret pocket is
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First Day in College According to a scientific research we record moments which leave significant marks in our emotional state or in our lifes.There has been circumsatances I’ve lived through that has impacted in my life.One of those remarkable moments was my first day in college.There’s many people that maybe can not understand how difficult is to emigrate.My transition to this country accumulated stess and excitement in the same time.Many people have never tried the feeling of being alone and
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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The Nature of Services Learning Objectives Classify a service into one of four categories using the service process matrix. Describe a service using the four dimensions of the service package. Discuss the managerial implications of the distinctive characteristics of a service operation. Discuss the insights obtained from a strategic classification of services. Discuss the role of a service manager from an open-systems view of service. An Integrated Approach to
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Guest Service MGT/372 May 13‚ 2013 As a family and working at an Event and Wedding Planner company‚ we love to treat ourselves once or twice a month without the rush or pressure of being working. Now‚ with the information learn thru this class does a lot that is looked to have a clear understand of what is learned. The level of service we received during our dining experience are the expectation we have of a restaurant‚ they can be minimum‚ met‚ exceed
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Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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Activity 1 Q1 what is a customer and who are the customers for your organization? Ans.Everyone in the organization is customer .Internal customer service must be of high quality so that service to external customers reflects the internal working of the organization .This applies whether your external customers are end –users /consumers or on seller. Q2.Why is it necessary for organization to investigate‚ identify‚ assess and include the needs of clients /customers in planning processes and how can
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