Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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From: DOCTOR IN THE HOUSE By R. Gordon Richard Gordon was born in 1921. He has been an anaesthetist at St. Bartholomew’s Hospital‚1 a ship’s surgeon and an assistant editor of the British Medical Journal. He left medical practice in 1952 and started writing his "Doctor" series. "Doctor in the House" is one of Gordon’s twelve "Doctor" books and is noted for witty description of a medical student’s years of professional training. To a medical student the final examinations are
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SUB: National Essay Writing Competition on ‘100 years of Bohr’s Model’ It is 100 years since Bohr’s Model of an atom revolutionized physics. To spur a nationwide interest amongst school students in the ongoing story of an atom‚ National Anveshika Network of India (NANI)‚ an IAPT* initiative under the guidance of renowned Dr H.C.Verma of IIT Kanpur‚ is organizing a nationwide essay writing competition on “100 years of Bohr’s Model”. On behalf of NANI‚ BVN-IAPT Anveshika invites entries
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What is the “spiritual reassessment or moral reconciliation” evident in the ending of The Doll’s House? British novelist Fay Weldon suggests‚ “The writers‚ I do believe‚ who get the best and most lasting response from their readers are the writers who offer a happy ending through moral development.” By this she means that the character or characters reassess their background or decisions to be able to move on such as being out casted but by that they gain confidence in themselves or losing a loved
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1) The House On The Hill The rain; its heavy drops beating on me like bullets in quick succession; the wind; it is trying to blow me down… will I fall? Or will I remain unbeaten‚ only to be taken down by those monsters with loud and grating voices; those monsters that spew out foul‚ black smoke; those monsters that took down my friends below me with their humongous claws? Drip‚ drip‚ drip. My roof is leaking again. Soon I’m going to rot away until my legs can no longer sustain my weight and finally
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Airlines and GoAir. All this was due to well planned service model and its efficient operations by its staff. SpiceJet has passenger service as well as cargo services on the same flight. It connects major cities in India including all Tier 1 cities and major tier 2 cities. It also has a few international flights. Cargo transportation accounts to major revenue creation but the brand name has been created due to its passenger transportation service model. SpiceJet has around 2500 employees on its roll
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A Doctor in the House Henrik Ibsen’s character‚ Dr. Rank‚ in "A Doll’s House" is an important component of the play‚ though he is not a lead character. Rank enhances the story in his own right as a character‚ but mainly serves a greater purpose as an accentuation of Nora’a character. Nora’s relationship with Rank is equal‚ and perhaps it implants in Nora’s mind the idea that relationships should be equal. Their relationship brings up questions about social correctness and even the values necessary
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Managerial Accounting Instructor: Brian Shaw September 22‚ 2014 To Mr. George Friedman and Bill Compton‚ here are some options on ways to operate base of household incomes. Below are various ways to decide which might best fit in your organization. “Managerial skills are important in an organization and in leadership‚ especially managerial decision making. These help achieve the goals of the organization and harness the potential of everyone inside the organization” (Managerial Skills‚ n.d).
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Dream House Living in a big‚ comfortable‚ high-tech and classy house is one of my dreams. My dream house is something that is going to represent my personality. For me a house is really important in our life because we spend most of our time in the house and it have to make you feel comfortable. I would prefer my house to be simple but classy in the same time‚ so I will probably use minimalist style and use a lot of glass to save more electricity. I would prefer to build my dream house in an
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HOUSING I. Public property and private property 1. In English there is a famous saying ‘an English-man house is castle’.It implies a clear demarcation between private property and public property. Because of this attitude‚ English people like the detached house the most .It give them absolute right in the usage and privacy to their house. On the contrary‚ flats involve uncertainty.They worry about whom (and how) they will share the corridor outsite their front door .Or about the foyer downstair;
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