Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this
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The Delphi method (pron.: /ˈdɛlfaɪ/ del-fy) is a structured communication technique‚ originally developed as a systematic‚ interactive forecasting method which relies on a panel of experts.[1] In the standard version‚ the experts answer questionnaires in two or more rounds. After each round‚ a facilitator provides an anonymous summary of the experts’ forecasts from the previous round as well as the reasons they provided for their judgments. Thus‚ experts are encouraged to revise their earlier answers
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Jane Smith Sales representative resume AREAS OF EXPERTISE Closing sales Brand management Marketing Territory management Account management Work scheduling Presentations PERSONAL SUMMARY A confident‚ natural and driven sales person who is interested in working for company’s who are market leaders in their respective fields. Possessing clear evidence of achievement in areas such as lead generation‚ sales and niche markets ‚ Jane is an exceptional person who is willing to go that extra mile to deliver
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activities support sales efforts. Actually‚ they are usually the most significant forces in stimulating sales. Oftentimes‚ marketing activities (like the production of marketing materials and catchy packaging) must occur before a sale can be made; they sometimes follow the sale as well‚ to pave the way for future sales and referrals. Sales managers are paid to plan‚ lead and control the personal selling process in the organization. This is one of the very important jobs in an organization. Sales management
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each function? What are the steps in the Sales Management model? Describing the Personal Selling Function -> Defining the Strategic Role of the Sales Function -> Developing the Salesforce -> Directing the Salesforce -> Determining Salesforce Effectiveness and Performance What are the 7 characteristics of the Best Sales Organizations? Create a customer-driven culture throughout the sales organization and firm Recruit and hire the best sales talent Train and coach the right skill
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500 words case study on GAD using GAD protocol. Introduction: This brief case study outlines the treatment of Generalised Anxiety Disorder (GAD) using a low intensity GAD protocol and a five Areas assessment model. The five areas Cognitive Behavioural Assessment model: The five areas assessment model (Williams 2001a) has been developed as part of an NHS commission to provide a jargon free and accessible model of CBT for use in busy clinical settings. The approach has been found to be acceptable
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As the Vice President of Sales for the company I work for‚ I have to choice between two of the employees who have rose to the top out of ten possible candidates. Lisa Bell and Steven Bellach both have the qualifications to become the Area Sales Manager but I can only pick one. Some good qualifications that Lisa has are that she is persistent in her work‚ has been a member of the President’s club for five years‚ she has been asked to help plan sales meetings in the past and is inspirational to other
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Chapter 17: A- The role of promotion in marketing: 1- Promotion and imperfect competition: In economic terms‚ the role of promotion is to change the location and shape of the demand curve for a company’s product. Promotion is intended to make a product more attractive to prospective buyers. Through promotion a company strives to increase its product’s sales volume at any given price. That is the firm seeks to change its demand elasticity for its product. The goal is to make the demand
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SALES PLANNING AND OPERATIONS - AN ELECTRONIC COMPANY - F.AASHA NIYAS ID-CT/HND/BM/47/10 Lecturer: Miss NIROSHA SAJEEWANI 15/03/2014 Acknowledgement Initially I would like to thank my Almighty god for giving me courage and gratitude todo this assignment. Any effort at any level can’t be satisfactorily completed without theSupport and guidance of my professor Miss. Nirosha Sajeewani who gave me the golden opportunityTo do this wonderful assignment which also helped me in doing a
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Content Introduction……………………………………………………….2 TOWS analysis……………………………………………………3 Country specific and Firm specific advantages……………………5 Value Chain……………………………………………………..6 Potential Market Assessment ……………………………………..7 PESTEL analysis………………………………………………..7 Porter’s Forces…………………………………………………..8 Recommendation…………………………………………………..9 Marketing Mix………………………………………………….9 Analysis the Brazilian market…………………………………..10 Conclusion ……………………………………………………..12
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