in: Preprints Volume I of the IX. International Working Seminar on Production Economics‚ Innsbruck/Igls/Austria‚ February 19-23 1996‚ pp. 313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes
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influence on people´s personality features‚ clothing has become what. Over the 50’s and 80’s decades‚ it was suffered as many changes as the history its self has had. The main point on this essay is to compare or contrast the 80’s and 50’s fashion tendencies‚ and representative trends. First of all‚ I found remarkable to notice that during the 50’s‚ clothing could have the opproral of trousers and jeans for ladies and that elegance has been one very important thing since then. About the 80’s decade‚ we notice
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Effects on Same Sex School Does anyone think about what is same sex school? Why any students want to go there? Both single sex school and co-ed school have advantages and disadvantages. If we were parents‚ we would think that which school is better to let children go. Some of them do not care about the issue‚ but it may happen some problems to their children. In other word‚ if parents think about it carefully‚ their children will be successful. Going to same sex schools have had several positive
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The Role of the S.S. in the Holocaust All along people have said that Hitler did the Holocaust. This statement is not entirely true‚ and it was his soldiers did. They marched under the Nazi orders‚ and exterminated men‚ women‚ and children alike. The SS started out with humble beginnings. They were founded and started by Adolf Hitler himself. They were started with no intent to harm or kill‚ but to protect Hitler and his fellow party members. They had 300 members in the beginning. They
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participated in Global Market. I. Transferable Business Model M& S is Build Partnership on Value‚ Trust‚ Quality‚ Service and Innovation. With its failure in French market with clothing line‚ M&S had to rethink their business model and locally adapt to the needs of the customers. ‘Plan A’ was launched with the intension to change the perception of people regarding M&S being just a British Brand thereby using transferable business model. M&S is using environmentally friendly practices to conserve
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Porter’s Five Forces Model versus A Blue Ocean Strategy Porter’s Five Forces Model‚ provided by Michael Porter‚ is an external environmental analysis tool for a specific market. This model emphasizes that in any existing industry‚ there are five competition forces: threat of new entrants‚ power of suppliers‚ power of customers‚ threat of substitute products‚ and intensity of competitive rivalry. In addition‚ these five forces can influence and determine the profitability of the enterprise. Using
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Running head: Theoretical Models Theoretical Models Jennifer Finehirsh Grand Canyon University RDG 525 July 6‚ 2010 Abstract The following paper will address four different instructional approaches‚ as well as the theories‚ which influenced each of them. It will them have a rational for way these four where chosen and how they affect the school setting. Theoretical Models There are many ways to teach new concepts to students. The four ways that you will read about today is the direct
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ingredient/s together with baking soda and red food coloring will be able to make an unrealistic volcano model “erupt”. Specifically‚ the study aimed to answer the following questions: 1. Will the ingredient/s vinegar‚ together with baking soda and red food coloring be able to make an unrealistic volcano model “erupt”? 2. Will the ingredient/s soy sauce‚ together with baking soda and red food coloring be able to make an unrealistic volcano model “erupt”? 3. Will the ingredient/s calamansi and
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Chapter 7 Survival Models Our final chapter concerns models for the analysis of data which have three main characteristics: (1) the dependent variable or response is the waiting time until the occurrence of a well-defined event‚ (2) observations are censored‚ in the sense that for some units the event of interest has not occurred at the time the data are analyzed‚ and (3) there are predictors or explanatory variables whose effect on the waiting time we wish to assess or control. We start with some
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European Journal of Operational Research 154 (2004) 345–362 www.elsevier.com/locate/dsw Returns to scale in different DEA models Rajiv D. Banker a‚ William W. Cooper b‚ Lawrence M. Seiford c‚ Robert M. Thrall d‚ Joe Zhu e‚* c School of Management‚ The University of Texas at Dallas‚ Richardson‚ TX 75083-0658‚ USA Graduate School of Business‚ The University of Texas at Austin‚ Austin‚ TX 78712-1174‚ USA Department of Industrial and Operations Engineering‚ University of Michigan‚ Ann Arbor‚ MI
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