A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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was "to comply with the terms and conditions incorporated in the licence agreement by DoT." The government through the press note 5 (2005 series) dated November 3‚ 2005 has enhanced the FDI ceiling from 49 per cent to 74 per cent in telecom. The company is also mulling over amending its `Article of Association’‚ which states the maximum number of directors cannot exceed 18‚ so that it can induct three more members. To comply with the listing agreement requirement‚ FDI guidelines‚ other
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1.) VARIABLE EXPENSES - Power - Operations (hourly personnel) FIXED EXPENSES - Rent - Custodial services - Computer leases - Maintenance - Depreciation - Operations (salaried staff) - Systems development and maintenance - Administration - Sales - Sales promotion - Corporate services 2.) VARIABLE EXPENSES: COST/HOUR JAN. FEB. MAR. Power: 4.7 4.7 4.7 Operations (hourly personnel): 24 24 24 TOTAL: 28.7 28.7 28.7 3.) CONTRIBUTION MARGIN INCOME STATEMENT
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option3‚ net income will increase to a benefit amount. However‚ if the promotion expense is equal to or less than 1548.72‚ this option should be taken consideration. 6. Based on my analysis above‚ Salem Data Services is a problem to Salem Telephone Company. Firstly‚ Flores should consider the promotion can be the turning point or not. Then decide if he will abort this service. For my consideration‚ I will recommend Flores to abort this unprofitable
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Bharti Airtel: Business Model About Bharti Airtel: Bharti Airtel is the largest wireless service provider in the country‚ based on the number of customers as of March 31‚ 2010. After Zain acquisition‚ it has become one of the five largest mobile operators in the world. The combined entity has 180 million customers‚ $12.4 billion in combined revenues‚ and $4.7 billion in EBIDTA. Along with India‚ It has presence in Sri Lanka‚ Bangladesh and 15 African countries now. Bharti Airtel offers an integrated
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important information and guidance on the practical procedures for the writing‚ supervision and submission of dissertations within the Department of Media and Communications. The growth in demand for telecom services in India is not limited to basic telephone services. India has witnessed rapid growth in cellular‚ radio paging; value added services‚ internet and global communication by satel item (GMPCS) services. The agents of change‚ as observed from international perspective‚ have been broadly categorized
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Introduction 1 | P a g e 1.1 Origin of the report As a Bachelor in Business Administration (BBA) student‚ it is required for everyone to remain attached with an organization for a time-period of 3 months after completing all the taught courses to relate their academic curriculum to practical working atmosphere which is called internship. An internship program is generally designed for students to grow professionally‚ experience the real corporate working environment as well
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MBA program under department of DBA‚ International Islamic University Chittagong. Secondary Objective: - Beside the primary objective there are some other objectives‚ which are equally important. - Having knowledge about Telecommunication Company in Bangladesh. - How to find out a company’s service operation as MNE. - Also Knowing about Banglalink™. SCOPE: - This report will help to extent the experience. LIMITATION: - The main constrain of the study is insufficiency
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the requirements of the ADVANCED DIPLOMA IN BUSINESS At RAFFLES EDUCATION COLLEGE SHANGHAI‚ CHINA [pic] Declarations: I declare the following: 1) That the material contained in this internship company analysis is the end result of my own work and that due acknowledgment has been given in the bibliography and reference to ALL sources be they printed‚ electronic or personal. 2) The Word Count of the internship report is 10‚585. 3) I have
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Case Study #1. Salem Telephone Company 1. Variable expenses: Power (the more hours sold‚ the more energy consumed) The hourly personnel (operations) works only when the computers are in operation Fixed expenses: The rent has to be paid despite any level of production ($8‚000 monthly) The custodial services depend on Salem Telephone’s estimated space‚ they are independent from the revenue of the Company The computer leases were acquired to run the business (before it was actually started
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