MANAGEMENT RESEARCH PROJECT INTERIM REPORT ON Analyze Big Bazaar’s customer queues at cash counter and reducing customer waiting time by proposing the optimum number of cash counter. Submitted By: Ravi Kumar Mishra Enroll no: 07BS3347 Batch: (2007-09) ICFAI BUSINESS SCHOOL‚ LUCKNOW
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REVISED M14_REND6289_10_IM_C14.QXD 5/12/08 1:01 PM Page 217 C H A P T E R Waiting Line and Queuing Theory Models 14 TEACHING SUGGESTIONS Teaching Suggestion 14.1: Topic of Queuing. Here is a chapter that all students can relate to. Ask about student experiences in lines. Stress that queues are a part of our everyday lives and how things have changed at banks‚ post offices‚ and airports in just the past decade. (We now wait in a common line for the first available server.) Teaching Suggestion
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Assignment 2 Service Capability Due – Sep 23/13 Questions are 2 marks unless specified 1) A product market that is currently experiencing a change in customer preferences is vacuum cleaners. How are some companies in this industry responding to the changing preferences? What are some supply chain implications as it relates to the 4P’s? They change it’s design for the product they sell‚ like bag or bagless‚ and sell them in different places according to which place has most people favor bagless
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QUEUING THEORY HISTORY • Queuing theory had its beginning in the research work of a Danish engineer named A.K. Erlang. • In 1909‚ Erlang experimented with fluctuating demand in telephonic traffic. • 8 years later‚ he published a report addressing the delays in automatic dialing equipment. • At the end of World War II‚ Erlang’s early work was extended to more general problems and to business applications of waiting lines. M/M/1 SINGLE - CHANNEL WITH POISSON Azenith Cayetano
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Cultural factors affect waiting lines. For example‚ fast checkout lines (e.g.‚10 items or fewer) are uncommon in Japan. Why do you think so? When Krispy Kreme donuts entered the Japanese market‚ people were willing to wait in line for up to three hours to get donuts although another brand of donuts was available. I have tried these donuts and agree that they taste really good‚ however I would not wait in line for up to three hours for them. The Japanese on the other hand‚ enjoy standing
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Queuing problem of a Bank Ⅰ Introduction& problem definition The queue phenomenon in the banking offices is either a normal or a boring issue that should be solved properly in order to keep the clientele resources. The student always lined up in school campus bank. It is a familiar phenomenon in PolyU daily. In operational research‚ the queuing theory is a very popular topic. It is widely used in some industries‚ such as computer network‚ logistics industry etc.(Wikipedia‚ 2013). There is a series
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A PROCESS ORIENTED APPROACH TO WAITING LINE MANAGEMENT IN A LARGE PILGRIMAGE CENTER IN INDIA: A CASE STUDY TABLE OF CONTENTS Introduction 3 Background 4 Methodology 5 The product and its delivery 5 The value chain 6 Approaches to managing the support systems 7 Management of Darshan Queue 8 Implementation Strategy 10 Conclusion and Recommendations 11 References 13 INTRODUCTION
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cha06369_tn06.qxd 9/3/03 2:11 PM Page 242 technical note six WA I T I N G L I N E M A N A G E M E N T Queues defined 243 Economics of the Waiting Line Problem Cost-effectiveness balance The practical view of waiting lines 245 The Queuing System Customer arrivals Distribution of arrivals The queuing system: factors Exit Queuing system defined Arrival rate defined Exponential distribution defined Poisson distribution defined Service rate defined 252 261 263 263 Waiting Line Models Approximating
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Managerial Decision Modeling w/ Spreadsheets‚ 3e (Balakrishnan/Render/Stair) Chapter 9 Queuing Models 9.1 Chapter Questions 1) Reneging refers to customers who: A) do not join a queue B) switch queues C) join a queue but abandon their shopping carts before checking out D) join a queue but are dissatisfied E) join a queue and complain because of long lines Answer: C Page Ref: 371 Topic: Characteristics of a Queuing System Difficulty: Moderate 2) This queuing system configuration is referred
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Winter Park Hotel Donna Shader‚ Manager of the Winter Park Hotel‚ is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time).
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