Pronto Pizza Revisited This time‚ Mr. Scapelli managed to eliminate the biases in the data through selecting the every 10th pizza delivery order and letting the customers inform their own pick-up times. The data is fine and appropriate for statistical use‚ and hence we can go through the statistical calculations. Statistical Efforts Using Excel‚ we found the standard deviation and mean of the sample data for the total delivery time‚ preparation time‚ waiting time and travel time. First
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Pronto Pizza is a family-owned pizza restaurant in Vinemont‚ a small town of 20‚000 people in upstate New York. Antonio Scapelli started the business 30 years ago as Antonio ’s Restaurant with just a few thousand dollars. Antonio‚ his wife‚ and their children‚ most of whom are now grown‚ operate the business. Several years ago‚ one of Antonio ’s sons‚ Tony‚ Jr.‚ graduated from NYU with an undergraduate degree in business administration. After graduation‚ he came back to manage the family business
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to the inception of Porcini’s Pronto. Porcini’s Pronto key features include locations along interstate highway exits‚ while maintaining their food and service standards‚ although it will feature an abbreviated menu. Given the proper execution‚ this fast food and dine in chain concept can yield exponential growth and establish brand recognition in the long run. The owners are considering franchising‚ syndication‚ or remaining company operated at each Porcini’s Pronto; each method of expansion has
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decades‚ attention to quality has increased dramatically‚ and this has truly yielded significant results. However‚ the owner needs to realize that there may be vast differences from industry to industry. Also‚ the quality of pizza available in local markets varies widely as local pizza enthusiasts can testify. Therefore‚ the writer is probably right‚ in general‚ but might be wrong in this situation. Q2. What are the benefits and drawbacks of placing the firm’s primary emphasis on minimizing customer wait
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CASE STUDIES PIZZA HUT INDIA Overview Launch of a New Pizza Crust - Freshizza Create awareness for the introduction of the new pizza crust ‘Freshizza’‚ highlighting FRESHNESS of the dough as a key ingredient for a perfect pizza. Situation Analysis Each Pizza Hut restaurant prepares fresh dough several times a day on premise‚ unlike competing brands whose stores receive crusts from a few central commissaries making the dough older by 1- 2 days. This fact had not been leveraged by Pizza
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Omnitel Pronto Italia Case Study Analysis Vineet Goyal‚ Phaniswar C‚ Sanmati Balaji‚ Ruchir Case: Omnitel Pronot Italia is a private cellular operator. Telecom Italia Mobile (TIM) is a state owned major with 97% of Italy’s 7.5% market penetration due to lack of competition‚ until Feb 1995 when Omnitel entered the market. Omnitel started commercial operations in December 1995 covering 40% of Italian territory. Omnitel bought a new concept of top class customer service to the Cellular Industry
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Please describe how Pizza Hut improves customer satisfaction through CRM program. In 2005‚ Pizza Hut started the CRM program which consisted of the following three: 1-800 hotline‚ Customer satisfaction/loyalty survey‚ and Bonus program. The 1-800 hotline: From looking at the CRM model above‚ you can see that the hotline allowed Pizza Hut to ‘Interact to improve knowledge’ about the customer’s wants and needs. By knowing what the customers are happy or unhappy about‚ Pizza Hut can take different
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Porcini’s Pronto: "Great Italian cuisine without the wait!" Porcini was opened in 1969 as a family-owned restaurant chain and its business was successful with 4% profit margin. Porcini’s was renowned with its attention to quality and price premium was relatively small compared to its quality and artful presentation. Porcini’s was able to maintain its high product and service quality mainly because it was a family-owned restaurant chain which gave considerable amount of control and of its safe
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The Pizza Puzzle Case Study In the case‚ Sharon worked in a restaurant as Food Service Manager‚ he noticed pizza was popular in the recent days and tried her best to plan a proposal to let the restaurant she worked had the most profit. It was good for his corporation and the people who worked for it. If implemented‚ Sharon’s proposal treats the competitors as mere means in the case. When Marigold Inn start making pizzas and improve their quality to be as good as other firms‚ other firms will
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Executive Summary Pizza Hut started out as a pizza parlor opened up by two brothers in Topeka‚ Kansas. Today‚ the company has restaurants all over the world and its annual sales are in the billions. The growth of the company was due to a good product being delivered at a good price and offering perceived value. The company has adjusted to new entrants into the market and has managed to stay ahead of the competition. The philosophy for growth is simple: Take care of the customer‚ and the customer
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