Effectiveness of an ERP Vendor’s Customer Support E-system By Sofia S. Zuberi Supervisor: Peter Steverin Master’s Thesis in Business Administration 27 June 2010 Abstract In today’s business climate many organizations are implementing ERP systems to connect all their processes into one system thereby hoping to benefit off the resulting efficiencies. ERP Vendors are trying to best cater to the needs of their customers‚ and this extends into the post-implementation period where customers
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information system by implementing ERP when the company encountered a major shutdown for two days. One reason the project became successful was because of internal recruiting. The team consisted of the best business people. The company just did not rely on IT department‚ instead IT and business people worked together to meet the core objectives. The estimated costs and time to complete to the project matched closely with the initial estimation which is a key attribute of a project. Another competitive
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Case Study Footsteps of giants This kids’ apparel-maker was in expansion mode‚ when it realized that its current IT systems would not be able to support its ambitious plans. What followed was a complete overhaul and an implementation of new ERP systems with able assistance from Tectura India. Nandini Chhatre reports |[pic] | |Naresh Kunwar‚ | |Lilliput | Lilliput Kidswear is a brand that enjoys strong recall in the minds of its audience-children-which is one
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ERP Project implementation Case Study | | | | | | | | | Version: 1.0 TABLE OF CONTENTS Introduction to ERP 5 Advantages of ERP 9 Disadvantages of ERP 10 ERP Packages Feature Comparison 12 Microsoft 28 Oracle 28 PeopleSoft 29
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Enterprise Resource Planning Systems 1 Problems with Non-ERP Systems In-house design limits connectivity outside the company Tendency toward separate IS’s within firm lack of integration limits communication within the company Strategic decision-making not supported Long-term maintenance costs high Limits ability to engage in process reengineering 2 Traditional IS Model: Closed Database Architecture Similar in concept to flat-file approach data remains the property of the application
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ERP SYSTEM Enterprise Resource Planning (ERP) systems integrate (or attempt to integrate) all data and processes of an organization into a unified system Definitions Rosemann (1999) described the ERP system as packaged (but customisable) software applications‚ which manage data from various organizational activities and provide a fully integrated solution to major organizational data management problems. They provide for both the core administrative functions‚ such as human resource management
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The Regional Economic Integration Of China Student No.:201113472 Module Name: Regional International Business Module Code:56350 Module leader: Dr. Qing Lu Background Since China implement the policy of reform and opening up in the late 1970s‚ Chinese has achieved explosive economic growth more than 10 percent per year frequently. In 2009 China became the second-largest economy in the world‚ just behind the United States. But at the same time‚ China suffered from the global financial crisis
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PROJECT PROPOSAL FOR THE IMPLEMENTATION OF AN ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM Table of Contents INTRODUCTION What is ERP? Enterprise resource planning (ERP) systems integrate internal and external management information across an entire organization‚ embracing finance/accounting‚ manufacturing‚ sales and service‚ customer relationship management‚ etc. ERP systems automate this activity with an integrated software application. The purpose of ERP is to facilitate the flow
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SYMBOLIC PROCESSES IN ERP VERSUS “LEGACY” SYSTEM SUPPORT Ng‚ Martin M. T.‚ School of Computing‚ National University of Singapore‚ 3 Science Drive 2 Singapore 117543‚ ngmongth@yahoo.com.sg Tan‚ Michael T. K.‚ School of Computing‚ National University of Singapore‚ 3 Science Drive 2 Singapore 117543‚ mtan@comp.nus.edu.sg Abstract Being hailed as possessing the ability to “drive effective business reengineering and management of core and support processes”‚ it is not surprising that Enterprise Resource
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respective fields all have one thing in common‚ they deliver their product to the consumer as fast as possible using innovative supply chain management techniques and technologies. Take for example Toyota who revolutionized the Just In Time manufacturing system. Most companies have a similar philosophy even outside of manufacturing‚ understanding that customers want and they want now. Keeping this philosophy in mind I believe there is a way to revamp the supply chain at the café. Using app ordering the café
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