Erp Case Study

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Case Study
Footsteps of giants
This kids' apparel-maker was in expansion mode, when it realized that its current IT systems would not be able to support its ambitious plans. What followed was a complete overhaul and an implementation of new ERP systems with able assistance from Tectura India. Nandini Chhatre reports |[pic] |

|Naresh Kunwar, |
|Lilliput |

Lilliput Kidswear is a brand that enjoys strong recall in the minds of its audience-children-which is one of the major reasons that have influenced the company's growth initiatives. Lilliput Kidswear has come a long way from just manufacturing and exporting women's and children's wear to starting its first store in Delhi in 2002, to having a strong presence in both domestic and international markets (Bahrain and China) in kidswear. Today, Lilliput Kidswear has eight manufacturing units in Delhi and NCR with 3,000 state-of-the-art machines producing 6,00,000 units of clothing per month. As Lilliput continues to work towards its mission of becoming an international brand in the kids apparel segment, the IT team of the company, headed by Naresh Kunwar, discovered that their systems were not geared to meet the challenges posed by high-speed expansion, which could be a possible road block to the envisaged growth rate. Consequently, the company was on the lookout for a solution which would allow them to manage their growing retail business more professionally and seamlessly. This is where the company found able support in the Gurgaon-based Tectura India, a Microsoft Gold Certified Partner, a leading Microsoft Dynamics™ partner and global services company. "Tectura has a dedicated team which looks after the retail business. The team constitutes professionals who have retail industry experience," states Deepak Saini, Tectura India. Retail implementations typically require the service organization to deploy resources in parallel and at multiple locations to give a cutting-edge and flexible solution. For Lilliput, the solution architecture is very flexible, minimizing customization needs and allowing incremental setups/rollouts. The solution

"Lilliput had some very bad experiences with respect to the deployment and functionality matrix of earlier solutions as they did not allow the company to go live or online with a central ERP system," reveals Saini. "This resulted in insufficient information in the areas of inventory management, stock movement and sales MIS with its earlier attempts at retail solutions," he continues. According to Saini, the earlier solution was not flexible in terms of user interface as well as in meeting end-user requirements. Thus, end-user confidence was a major challenge. Also, the company was growing and this rapid growth brought with itself another set of challenges. For instance, the IT team within Lilliput had to achieve all the incremental go-lives keeping pace with an increasing count of store openings, which was happening very rapidly. Running and monitoring the system at already implemented locations also had to go on in parallel. "Implementations of such scale warranted foresight in infrastructure planning, live server processor count and speed, current and future RAM capacity, incoming bandwidth availability, etc. from a hardware and planning perspective, and the existing systems and infrastructure was not in a position to handle these challenges of expansion," states Saini. Deepak Saini and his team decided to implement the Microsoft Dynamics' ERP Solution based on the scalability of MS NAV LS retail architecture, its key feature list and ease of use-factors that addressed the pain points of Lilliput Kidswear. The Blueprint

Lilliput decided to do whatever it took to make its retail solution a success. The IT team, under the leadership of Naresh Kunwar, started working with every department to understand their requirements and difficulties, their pain points and critical issues. "It was a good...
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