Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you‚ for example if the person you rang asked a question and you didn’t know the answer‚ you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking
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This unit is about making and receiving telephone calls and transferring calls‚ when necessary‚ in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork‚ find
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personalizing questions that may arise‚ while focusing on clarifying what one wants to communicate. Thus begins the process of physically receiving messages and the keys involved‚ which help create effective listening. Slowing down our thought process is the key to clearly expressing our opinion. Thought is a really rapid process. Our minds are capable of receiving‚ evaluating‚ interpreting and classifying thousands of bits of information simultaneously. Most of the mental digestion of our communication
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De’Andre Adams Heather Surface Writing Seminar 6 May 2014 Receiving Pay For Performance: One of the most controversial topics discussed in collegiate sports‚ is that of whether college athletes should receive compensation beyond their financial aid for the services they perform. College athletics are a major source of revenue for universities‚ yet the student athletes rarely reap the benefits of the hard work that they provide. While students are awarded scholarships for their attendance in school
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historical context we should presuppose that it’s the very beginning of the 20th century‚ the USA. I would like to say a few words about the author and the story I’m going to analyze further. The text under analysis is the short story “The telephone call” belonging to the pen of Dorothy Parker‚ an American poet‚ short story writer‚ critic and satirist‚ best known for her wit‚ wisecracks‚ and eye for 20th-century urban foibles. The author is the master of psychological analysis. Her works are marked
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Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say‚ coming through the phone rather than a headset. Volume- This is so
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The Benefits of Receiving Dental Care from Private vs. NHS Deciding where to go for dental care can be a painstaking process. These are some things to take into accounts regarding NHS and Private dental care. Receiving dental care is an important step in the process of keeping teeth healthy and clean. In the UK‚ there are two options for where to receive dental care‚ either from the NHS or from private firms. Both options offer their own benefits. The following are some things that should be taken
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Communication is a two way process of giving and receiving a message‚ such as exchanging ideas of information. This can be done by text messaging‚ emails‚ letters‚ face to face etc. (Rasheed et al‚ 2010‚ pg.2) Interpersonal communication is an effective way between two people to communicate. The interpersonal communication also involves mirroring and reflective listening and it also involves applying the communication cycle in ways that ensure that your message has been understood. Did you know
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[COMPANY NAME]‚ When The Need Calls For A Stairlift in [CITY‚ STATE] No doubt‚ a stairlift in [CITY‚ STATE] offers a practical solution to individuals with limited ability to move about freely. A stairlift is a big development in modern living‚ allowing for greater independence. It benefits‚ in particular‚ the old and the aged who are more at risk for falls and accidents along the stairs. When the need calls for this smart home device‚ explore all your options and learn more about this product before
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will grow in urgency. One issue which arises every so often is whether convicted felons‚ especially those who are awaiting capital punishment‚ should receive the same level of medical care as others in society - including scarce donor organs for the purpose of transplantation. As is often the case‚ the debate over whether a death row inmate should receive an organ transplant is not a single controversy‚ but rather several rolled into one. Being able to address the larger question requires disentangling
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