A SUMMER INTERNSHIP PROJECT REPORT On “Customer satisfaction regarding TATA MOTORS” (VAPI) Submitted in The partial fulfillment of the Degree requirement towards the Masters in Business Administration INTRODUCTION About Customer Satisfaction Introduction of Automobile Industry Industry performance in 2008-09 History of Mahindra & Mahindra Automotive Millstone‚ awards and accolades About Mahindra Bolero About Mahindra dealer CUSTOMER SATISFACTION Customer Satisfaction
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PORTERS The threat of potential new entrants (High) High capital required to enter into mobile industry which needed large investment on technology‚ distribution‚ service outlets and plant. Difficulty for customers in switching cost‚ when they are satisfied with their current product as well as difficultly for new entrants to have product differentiation because customers had already familiar with those established mobile companies‚ therefore new entrants have to spend a lot on branding and
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1.5 Competition and five forces: In order to achieve average return‚ Customer satisfaction is a core competency that every organization should focus. Business level strategies are used to carry out this core competency. Actions which are taken to add values to customers and gain competitive advantage in a specific market with the single product or service‚ are included in the business level strategy. The main concern of a business level strategy are position of a firm in the industry‚ firm’s competitors
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M&A ATTRACTIVENESS IN THE DEVELOPING WORLD Mergers and acquisitions form the majority of FDI deals in the developed world‚ but remain relatively scarce as a mode of entry in the developing world. The infrequent use of M&A as a foreign direct investment (FDI) entry modality into developing regions has motivated this study. As a first step in exploring the M&A paradigm in developing markets this paper will classify and rank the M&A attractiveness of 117 developing economies. Further‚ the distinction
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Research in Motion Porter’s Five Forces Threat of New Entrants * Moderate The ability for brand new competitors to emerge is very low. The smartphone industry is very technologically intensive. This means that a brand-new entrant would require a significant amount of money to build a comparative technological product in order to compete with RIM’s technology. No man or woman in their right mind would attempt to design and manufacture such an expensive product for such a competitive industry
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Intensity of Rivalry and competitive forces of Competitors in industry This industries is very competitive‚ this usually means that companies within this industry are likely to suffer lower returns due to the expenses associated with competing. The more competition the more brand loyalty comes into effect. This is when the quality of the product being produced and packaged comes into play. Implication of the Competitive Forces and Rivalry The five forces reveal why industry profitability is
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An analysis of the e-service literature Introduction: Recent advances in technology have created a surge in “technology-based self-service” (Dabholkar et al. 2003). Such developments are changing the way that service firms and consumers interact‚ and are raising a host of research and practice issues relating to the delivery of e-service. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce (Yang et al.‚ 2001)‚ but also in providing
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FORE SCHOOL OF MANAGEMENT CORPORATE FINANCE Capital Structure in TATA Motors Course: PGDM Capital Structure in TATA Motors Corporate Finance ACKNOWLEDGEMENT The preparation of this project report was a multi-staged process and each stage involved contributions from various individuals and resources. We are greatly thankful to Dr. Himanshu Joshi‚ Lecturer in Corporate Finance who gave us an opportunity to work on this project. We express our profound sense of gratitude and veneration to you
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Growthpoint Properties can use the Porter’s Five Force Model to develop the cooperation’s strategy with in the real estate industry‚ giving them a strategic advantage including the opportunity to increase their profitability within the real estate sector. The model will be as follows: Competitiveness in the industry- High Growth Point Properties Ltd operates in a very competitive Real Estate Sector‚ which could have an overall long-standing effect on the profitability of the entity. Their competitors
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1. SUMMER TRANING PROJECT REPORT ON TATA MOTORS Study on ³Consumer perception and future potential for TATA¶S CAR .´TARNINIG SUPERVISOR:- SUBMITTED BY:- NIKHIL KUMAR ABHAY PRAKASH RANJAN (SALSE MANAGER‚ NANO) ROLL NO. 9202268 (MBA:-2009-2011) KIIT SCHOOL OF MANAGEMENT‚ KIIT UNIVERSITY BHUBANESWAR (ORISSA) 2. CERTIFICATEThis is to certify that the project ³A study on consumer perception and future potential forTATA ´ submitted to KIIT School of Management‚ KIIT university‚ Bhubaneswar in partialfulfillment
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