Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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Case Study – CVS There are five processes that occur during a prescription refill. Drop Off – This is when a customer gives the script the tech which will be placed the in a time slot that corresponds to the time the customer will be back to pick it up. Data Entry – This is when the tech will enter all required data about the customer and the prescription. Example: Customer info‚ Payment‚ insurance information etc. * Drug utilization review (DUR) – This station is to check to see if
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CVS Caremark Corporation BUSI 4349 Table of Contents Executive Summary……………………………………………………………………………………….. 1 SWOT Analysis………………………………………………………………………………………………. 2 Problem Statement: Main Issue……………………………………………………………………. 3 Three Proposed Strategies………………………………………………………………………….… 4 Strategy 1………………………………………………………………………………………..…. 5 Strategy 2………………………………………………………………………………………..…. 6 Strategy 3………………………………………………………………………………………..…. 7 Preferred Strategy………………………………………………………………………………………
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[Your Name] [Street Address]‚ [City‚ ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile Synopsis of Achievements Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance‚ problem solving and trouble-shooting‚ sales staff support‚ and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer
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A Strategic Management Case Study on CVS Caremark Corporation By: Carter Vaillancourt‚ Megan Land‚ and Emily Michaud UMFK Company Overview •A brief history of CVS •Existing Mission and Vision •Existing Strategies •New Mission and Vision Overview External Assessment •Industry Analysis •Opportunities and Threats •EFE Matrix •CPM Matrix Internal Assessment •Organizational Structure •Strengths and Weaknesses •Financial Condition •IFE Matrix Strategy Formulation •SWOT Matrix •Space Matrix •Grand
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five stars hotel. The previous manager told you before leaving that you should not worry about quality as there are few complaints from customers. Do you agree with this comment? If not propose means for service quality evaluation and improvement. A definition of quality‚ especially for what services is concerned‚ is extremely challenging to find. In a world like that of luxury hotels‚ quality can mean a lot of different things depending on how each customers values it and what the customer is expecting
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Personal Statement – Lawrence Chan From my past I have always been exposed to Finance. My grandfather started up a securities trading company before I was born. Although unusual my family would discuss finance with me and this developed my interest so now I look at the wider implication in society finance brings. When everybody grows up‚ they must change their mind or some opinion about what they believe. I think I am one of them. Now‚ I understand that finance is not just a tool to earn money
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Case Study 1: The Generics Pharmacy Brief Identification Year launched: Franchise operations started in 2007. Key contacts: The Generics Pharmacy‚ 459 Quezon Ave.‚ Banaue‚ Quezon City. Tel. 632-732-3333; 632-712-7777 Brief background or history: The mother company (Pacific Insular Co.) that gave birth to The Generics Pharmacy (TGP) franchise started in 1949 as a family enterprise involved in pharmacy importation and distribution. In 1974‚ the current TGP President‚ Mr. Benjamin Liuson
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HISTORY OF PHARMACY Unique characteristics of HOMOSAPIENS – propensity to treat ailments‚ physical and mental with medicine INTRODUCTION * What is medicine? MEDICINE- is a mixture of myth and science‚ folklore and demonstrated facts. * How are medicines prepared? 1. Collection of active ingredients and drugs 2. Processed: and 3. Prepared for incorporation into medicaments PREHISTORIC PHARMACY SHANIDAR – oldest settlements‚ supports the contention that prehistoric people
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PHARMACEUTICAL EDUCATION | Found on article II | Not found in any particular Article or section | Composition of the Board | The Board of Pharmacy shall be composed of a Chairman and two members who shall be appointed by the President of the Philippines with the consent of the Commission on Appointments‚ from a list of nominees recommended by the Commissioner of Civil Service who shall secure such list from bona fide professional national organizations of pharmacists which should be certified in accordance
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