WELCOME TO CLUB 2000: DELIVERING CUSTOMER CARE THE AIR FRANCE-KLM WAY PROBLEM: Dr. Jaeger is not just any Air France traveler – he is a privileged member of the airline’s most elite loyalty program: Club 2000. By virtue of this membership‚ he is to expect the utmost in superior service quality standards from Air France. But after a horrible experience with the airline that left him “standing in the rain‚” literally‚ he is not only incensed from his travels gone awry‚ but even more from
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Information relating to the share capital Information on trading in the stock Information on the agreements concluded in connection with the business combination between Air France and KLM Information relating to the agreements concluded with Alitalia-Compagnia Aerea Italiana (Alitalia-CAI) Legislative and regulatory environment for the air transport industry Information and control 245 246 248 249
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Int. J. of Human Resource Management 15:8 December 2004 1355– 1370 The role of human resource management in cross-border mergers and acquisitions Ruth V. Aguilera and John C. Dencker Abstract Cross-border mergers and acquisitions (M&As) have become the dominant mode of growth for firms seeking competitive advantage in an increasingly complex and global business economy. Although human resource management (HRM) can play a value-adding role in the merger process‚ existing research and evidence
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Introduction In line with Hotelschool the Hague’s course ‘Managing change: KLM‚ Air France and JAL’‚ students are assigned to take part in an Integrated Professional Duty Course. Students‚ as a HR management team‚ will be deciding on an implementation plan for the adaption JAL to Air-France-KLM‚ and vice versa‚ at strategic‚ managerial and operational levels‚ taking the mission‚ vision and strategy of Air-France-KLM into account. From the Hotelschool‚ several lecturers; Ms G.J. Smit‚ Mrs.
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entities: United Airlines responsible for air transport United Aircraft responsible for manufacturing in the East Boeing Airplane Company responsible for manufacturing in Western countries. United Aircraft and Transport Corporation is a vertically integrated group‚ present in all sectors of aviation. In 1934‚ an anti-trust law is to separate aircraft manufacturers companies carrying mail‚ and forces the company to split into three entities‚ United Air Lines in 2011‚ which is the largest airline
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PESTEL ANALYSIS OF FRANCE INTRODUCTION: France‚ officially known as French Republic‚ is the land where famous French Revolution took place. Fashion starts here and it is known for its wines and fragrances. Paris is the capital city of France and one of the 7 wonders is found there i.e. Eiffel Tower. It is the world’s fifth largest economy and second largest European economy‚ a major chunk of revenues come from tourism as it is the world’s most visited place. PESTEL Analysis of this happening country
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returns‚ bankruptcies and ever-fluctuating demand. Air France has been preventing the situation by developed strategies such as a progressive operating lease‚ short- or medium term lease of substantial part of fleets to reduce capacity and cost. Since 2006‚ the traffic of air travel has been growing rapidly‚ which created a competitive landscape in the airline industry and also the emergence of e-commerce as a direct to consumer sales. Air France took those opportunities by providing online services
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company Air France has been found in 1933 by the merger of several airlines which had already built extensive networks across Europe. By the end of the Second World War‚ Air France owned a fleet of 85 aircraft operating over 4 networks. After the war‚ on June‚ 26th‚ 1945‚ all of France’s air transport companies were nationalized; acquiring rights to all French airlines routes. Air France was set up on the 1st of January 1946. The merger of the two airlines Air France and Netherlands-based KLM Royal
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1. What is your assessment of today’s airline industry? Answer 2. Given your results‚ what are the main factors enhancing globalization in that industry and why? Answer Porter’s 5 Force Analysis – Airline Industry Bargaining power of Suppliers Bargaining power of Buyers Potential Entrants Threat of substitute services Competitive rivalry among airlines Easy access to finance has made it very easy for potential entrants to entre the airline market. In addition‚ airline industry still enjoys
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Air France-KLM Fundamental Company Report Including Financial‚ SWOT‚ Competitors and Industry Analysis Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com http://marketpublishers.com Phone: +44 20 8123 2220 http://marketpublishers.com Air France-KLM Fundamental Company Report Including Financial‚ SWOT‚ Competitors and Industry Analysis Date: Pages: Price: ID: November 1‚ 2013 50 US$ 499.00 A37EB18F8C6EN Air France-KLM Fundamental Company Report
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