The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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For my report I chose The Home Depot‚ Inc. (HD) on the NYSE. The Home Depot’s fiscal year ended February 3rd 2013. The information used in this report came from the company’s annual report. This company is clearly a retailer. It purchases home improvement goods from manufacturers and resells those goods to the consumer. I chose the Home Depot because I am very familiar with the home improvement industry having spent ten years working in the field. While I was working on homes professionally‚ I became
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REPORT ON CANDIDATES’ WORK IN THE SECONDARY EDUCATION CERTIFICATE EXAMINATION JANUARY 2008 OFFICE ADMINISTRATION Copyright © 2008 Caribbean Examinations Council ® St Michael Barbados All rights reservedGENERAL COMMENTS Paper 01 – Multiple Choice Paper 02 – Short Answer Paper 03/2 – Alternative to the School-Based Assessment (SBA) Candidates’ performance in the January 2008 sitting of Office Administration showed significant improvement. Specific comments onthe candidates’ performance willbe
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lower rate of sales tax of 4%-6% on local supplies. Textile exports stood at $12.5 billion fromJuly 2010 to May 2011. During the current fiscal year‚ the tax department collected Rs. 10.5billion as 1.0% withholding tax. Similarly‚ textile industry contributed Rs. 2.5 billion at the rateof 0.25% as Export Development Fund (EDF). Break-up shows that the applicability of lower rateof 4%-6% sales tax on local supplies would contribute an additional amount of Rs. 11billion‚annually‚ to the national exchequer
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Inland Clearance Depot [pic] What is meant by ICD? Inland clearance depot‚ A common-user inland facility with public or private status and situated at convenient points usually in industrial and commercial areas often outside the limits of any port or airport and it is operated by a consortium or other approved body. Functions and facilities It equipped with fixed installations which provide facilities for the entry‚ examination and clearance of goods imported or exported in containers‚ railway
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Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia.org). The Home Depot is the
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I must write a persuasive writing.about these;the background is ten years ago you started working as clerk for the dmd medical supplies.six month ago ‚liz‚the human resourec director‚promoted you to office manager.you manage two employees jackand ruth.your office provides secretarial support for the 4 members of the excutive team.2 years ago liz assigned jack to support ralph and jessica.ruth was assigned to samuel and frank.the work flow was equally balanced.youve noticed that in the last3 month
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Statement: Office Space displays the psychological torment and stress that people endure in their repetitious work routines and how they react to each predicament they encounter. Job security for much of society’s employees has become an increasingly large trepidation for those self-thought to be in an uncontrollable situation. Also‚ the working man’s perspective has the ability to be swayed for better or worse while suppressing years of frustration associated with work. The movie Office Space (1999)
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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