Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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1. Introduction Quality management has come forth as a management theory for heightening organizational efficiency and competitiveness (Dow et al.‚ 1999; Grandzol and Greshon‚ 1997; Sila‚ 2007; Sanchez-Rodriguez and Martinez-Lorente‚ 2004). Several experimental surveys and studies propose that organizations attain higher levels of productivity and organizational functioning via successful execution of quality management (Easton and Jarrell‚ 1998; Powell‚ 1995; Das et al.‚ 2000; Yeung et al.‚ 2006;
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Malard Manufacturing Company Malard Manufacturing Company produces control valves that regulate flows through natural gas pipelines. Mallard has approximately 1‚400 employees and has successfully produced a standard line of control valves that are price competitive in the industry. However‚ whenever the production of a new control valve is required‚ problems arise. Developments in electronics‚ metallurgy‚ and flow control theory require the introduction of new products every year or two. These
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describe quality management‚ quality assurance as well as quality control. For a better understanding of our subject we will run all these quality types with more details in the next pages. Quality management‚ used by many companies‚ has a specific meaning within many business sectors. The quality management doesn’t especially promote a good quality for a firm‚ but rather to ensure that a product or organization is consistent‚ can be considered to have four components: quality planning‚ quality control
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MANAGEMENT OF QUALITY Quality cannot be ignored; every purchasing decision is based on price and quality What is Quality? It’s the ability of a product or service to consistently meet or exceed customer expectations. Slogans related to quality: * Talk is cheap but recalls are not. * There is nothing is more frustrating than working hard and then knowing that what you did‚ didn’t work out. * People want to do good job‚ and we have to enable them. To meet or exceed customer expectations
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You are a manager at Winsome Manufacturing Company‚ a company that produces plastic storage containers and sells them to the home consumer through home sales events. At the company’s quarterly meeting‚ the head of marketing described a new product to be introduced in the first quarter of the next fiscal year‚ approximately nine months from now. The product will be a room-sized plastic storage unit suitable to the outside of the home; it is similar to a competitor’s product but will have significantly
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BLEKINGE INSTITUTE OF TECHNOLOGY‚ SCHOOL OF MANAGEMENT. PERFORMANCE MEASUREMENT IN A MANUFACTURING COMPANY (THE CASE OF ALFA LAVAL LUND AB) MSc in Business Administration Author Godwill Tapisi Mukonje MSc in Business Administration School of Management gota06@student.bth.se Supervisors Lars Svensson and Björn Ljunggren April 2009 Godwill Tapisi Mukonje‚ Master’s Thesis‚ BTH 2009 0 This thesis is submitted to the School of Management at The Blekinge Institute of Technology
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Chapter 11: Strategic Planning and Total Quality Implementation Strategic Planning * Is the process by which the members of an organization envision its future and develop necessary procedures and operations to carry out that vision. Quality as Strategy * A strategy is a pattern or plan that integrates an organization’s major goals‚ policies‚ and action sequences into a cohesive whole. * Formal Strategies: 1. Goals to be achieved‚ 2. Policies that guide or limit action
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1. External users’ reliance on financial statements External users rely heavily on the financial statement of Pinnacle Manufacturing. Although‚ Pinnacle manufacturing is a privately held company it incurs a large amount of debt. As a result potential users rely heavily on financial statements. Pinnacle is selling the machine tech division to focus on engine manufacturing‚ the company’s core operations. This causes buyers to also rely heavily on financial statements. In No. 6 the board chooses
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The Pareto chart would find the most likely cause and tell the organization where to focus its efforts. 2. Describe the origin and use of cause-and-effect diagrams. Cause and effect diagrams originated in 1968 by Dr. Kaoru a noted Japanese quality expert. These diagrams are often called the Ishikawa or fishbone diagrams‚ and are used in order to show the causes of a specific event. Cause and effect diagrams are a way of visualizing how a variety of factors associated with a process affect
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