many positive benefits for the organization. Retaining customers through effective customer service enables easier growth‚ indirectly and directly. When the customers are happy and satisfied then the staff is happy as well (2009). You can improve the customer stimulation by offering discounts‚ promotions and having active sales efforts will keep a relationship with your customer and attract them to buy more of the products or service you sell. Upon the organization‚ you can keenly monitor the customers
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HKUSPACE Introduction to Front Office Operations (Directed Study) The Hotel Organisational Structure Hotels employ a vast number of persons with variety of skills. The larger the hotel‚ the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments‚ with each department entrusted with a share of the
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Format of Mega Project / Case Study Analysis * Cover Page: Case/Project: Title A Mega Project/Case Study Analysis In Partial Fulfillment of Strategic Management (MGT 657 / MGT 658) Prepared By: (Student’s name and student’s UiTM ID) (Date Of Submission) Universiti Teknologi MARA Johor‚ Malaysia Executive Summary Letter (a one page summary) Table of Content (1-2 pages) Content of Case Study Analysis: 1. Case Summary/Background
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Finance Assignment Big Investment in Small Hotel 1. Is it a good investment? If so why? What can change the investment from a good one to a bad one? There are different methods by which an investment can be evaluated. The method of choice would usually be the comparison of the Net Present Values of two investment opportunities as only the Net Present Values take into account the time value of money‚ the cash flow and cost of capital. Furthermore‚ the Net Present Value shows potential investors
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C.of. F/B.2 Organizational Structure of a Hotel. General manager Resident Manager or Executive Asst. Manager Chief Accountant/Personal Manager H.R.M./F&B Manager/Chief Ingineer A.Front Office Manager/B.Executive House keeper/C. Restaurant Manager/D. Exe.Chef A.Front Office Manager Head Hall Porter Asst Head Hall Porter Door man
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Organization as structure vs organization as process Child J. (2005) has argued “Organization has structural‚ processual and boundary-defining facets.” (p.6) Organization as structure and organization as process are organizational choices‚ which are very distinct from each other. Organization as structure refers to ‘basic structure’ in which tasks and responsibilities are distributed among the work hierarchy. The organizational authority is at the same time centralized‚ delegated and standardized
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Organization Structure and Design Organizing: Arranging and structuring work to accomplish organizational goals. Organizational Structure is the formal arrangement of jobs within an organization. Organization chart: Organization structure shown visually in the form of a chart. Organizational Design: A process that involves decisions about six key elements : Work specialization‚ Departmentalization‚ Chain of command ‚ Span of control‚ Centralization and decentralization and Formalization. Purpose
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with resistance that has since subsided and in many ways have become a part of standard operating procedure in our daily lives. The business world has not escaped the advancements of technology; in fact many companies have embraced the innovations and use them to their benefit. Employees in one office can communicate with their counterparts‚ clients and others almost effortlessly and in real time in other offices‚ states‚ and on other continents. Olsen & Pedersen (2009) postulate that modern technology
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Introduction Structures designs are important for smooth operation in any organizations. In the history of organizational design‚ there are three traditional and three contemporary designs most well-known to the world. This essay will discuss all these six designs and its evolution pattern with extra attention to the use of team in each design. Theories Three traditional organizational designs include function structure‚ divisional structural and matrix structure. Functional structure puts groups
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Introduction to organizational structure An organization structure refers to an arrangement of people‚ relationship and responsibilities in carrying out company activities to achieve goal. In addition it also can define as how a people in the organization are group together and to whom they report. Formal structure is needed for larger organization that decisions have to be made about the delegation of various tasks. In an organization structure clearly indicate and separate between the work activities
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