INTRODUCTION In today’s intensely competitive‚ rapidly changing and highly complex environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between
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Importance of Structure and Culture on Organisational Effectiveness Introduction Robbins and Judge define organisational behaviour as ‘a method for understanding individual and group behaviour to facilitate organisational performance and effectiveness’ (Robbins and Judge‚ 2007). Robbins (2003) highlights the importance of managers studying organisational behaviour as this will help them to develop the people skills needed to deal with employers on a day-to-day basis‚ which is the fundamental aspect
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REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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I. ORGANISATIONAL STRUCTURE: Functional‚ Divisional and Matrix. Focus on the Classical theory of Henry Fayols 14 management principles. Remember at least five. If writing about unity of command‚ mention about unity of direction. (Show how they are different). Organisational structure refers to the plan representing the relationships between the jobs and departments in an organisation. There are three main types of organizational structure: functional structure‚ Divisional structure and Matrix structure
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though the fixed line market share has been dropping consistently. Three telecom players dominate this market - Bharti Airtel with 19.5% market share‚ Reliance Communication with 16.7% and Vodafone with 16.4% followed by Idea around 12% and then BSNL having market share of around 11%. HISTORY OF AIRTEL Sunil Bharti Mittal founded the Bharti Group. In 1986‚ Mittal incorporated Bharti Telecom Limited (BTL)‚ and his company became the first in India to offer push-button telephones
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Organisational Structure and Design Content Page S/N Subject Page 1.0 Introduction 3-4 2.0 Competitive Advantages 4-5 3.0 Organisational Changes 6-7 4.0 Organisational Design 7-9 5.0 SIA’s Organisational Structure 10-11 6.0 Recommendations 12 7.0 Conclusion 13 8.0 References 14 1.0 Introduction SIA started off with a humble beginning as part of Malayan Airways. In 1947‚ Malayan Airways operated services between Singapore
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Structures The most common types of the sales force organisational structures are discussed below: 4.1 Functional Organisational Structure A standout amongst the most widely recognised sorts of organisational structures‚ the functional structure which departmentalises an association taking into account the common jobs functions. Benefits: It provides an association with a useful structure would bunch the greater part of the advertisers together in one office‚ assemble the greater part of the sales
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BSNL company profile INTRODUCTION Bharat Sanchar Nigam Limited (known as BSNL‚ India Communications Corporation Limited) is a public sector communications company in India. It is the India’s largest telecommunication company with 25.14% market share as on December 31‚ 2007. Its headquarters are at Bharat Sanchar Bhawan‚ Harish Chandra Mathur Lane‚ Janpath‚ New Delhi. It has the status of Mini-ratna - a status assigned to reputed Public Sector companies in India. BSNL is India’s oldest and
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SWOT Analysis Strengths • BSNL is the India’s leading telecommunications and broadband Internet provider. • Provides global telecommunication services 90 million customers in India; • Provides 27.45 million fixed- wired line telephones with network connections‚ and local telephone exchanges; • Operates more than 72 million wireless subscriber; • Owns largest cellular provider in whole India; • BSNL communication has moved into new areas as technology improves and into new innovation like
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Organisational structures Organisational structures Fig. 1: Large organisations tend to follow this type of structure An organisational structure consists of the levels of management and division of responsibilities within an organisation. Organisational structures show all the roles and types of jobs within an organisation. A complete organisational structure will show each type of position and how many of these there are at present. When smaller organisations look at their organisational
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