name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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more time than allotted and only allowed the client to ask one question. When Ed gives Jackie an update on how the meeting went‚ she is upset. Responses: • What recommendations would you make to Ed to improve his listening skills? o There are four requirements for active listening. They are intensity‚ empathy‚ acceptance‚ and a willingness to take responsibility for completeness. It is obvious that Ed did not give his full attention to Jackie when she was explaining what he needed to do to
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MGT 687 In the article‚ “Leading a Supply Chain Turnaround‚” the author Reuben Slone incorporated some innovative solutions to reduce bottle necking to make sure customer/consumer fulfillment was met. The strategy that Reuben Sloan employed seemed basic yet very broad spanning. He spoke of there being 27 different dimensions to this supply chain turn around. While he didn’t name all of the 27 dimensions‚ Sloan made sure to highlight the essential components of his strategy. In accounting
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Office: Practice Room 245C (second floor) Music Building djculpjr@olemiss.edu Text: Listening to Music‚ 7th ed. What does it mean to Appreciate? Appreciate: to value or regard highly; to be grateful or thankful for; to raise in value Is appreciation a requirement of enjoyment? Does appreciation yield enjoyment? What to expect from this course Learn to actively listen by studying musical selections from the Ancient Rome‚ Renaissance‚ Baroque‚ Classical‚ Romantic‚ Modern‚ and Post-Modern
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In the book Listening is an Act of Love by Dave Isay the second chapter “Work and Dedication” offers interviews conducted by people from the ages of 27 to 87 years old from nine different states. This chapter reveals the devotion people have to their jobs no matter the life obstacles they face and the different areas they live in. There are many predominate examples of work and dedication that stand out in chapter two. For example‚ in the interview of Dr. Monica Mayer and Samuel W. Black showed
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Customer Intimacy When we talk about Apple comes to our mind all the technology and innovation that each year brings Apple to us they offers a wide variety of models and different styles in all of his presentation like macs‚ iPod or iPhone. What makes this brand apple so unique and innovative is the level of relationship between customer at the moment of buying because they are able not just to choose what they want they also personalize their product like the color‚ some details and they even
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brands mainly through the product‚ target markets (customer groups and countries)‚ store presentation and retail image. And in 2008‚ the percentage of the growth in sales compared to 2007 is 9%‚ it means that Zara has been successful by meeting the ‘risk of cannibalization’. Compare with the other competitors‚ Inditex has some advantages. For example‚ the first one is the repeat visits. An average high-street store in Spain expects customers to visit 3 times a year‚ but that figure will be up
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Listening is a complex process of selecting‚ attending to‚ constructing meaning from‚ remembering‚ and responding to verbal and nonverbal messages. Listening involves the process of selecting‚ sorting through various sounds that compete for your attention; Attending to‚ focusing on a particular sound or message; Understanding‚ assigning meaning to sounds; Remembering‚ recalling information; and Responding‚ confirming your understanding of a message. Whether an individual is aware of it or not‚ everyone
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Customer Analysis T&J’s Boutique will be located in Olathe and Overland Park Kansas. We currently have two locations‚ both outside of the mall. We are striving for a space inside of the mall because it would be easy access for the costumers. These places are central to the baby community. We feel its essential to locate ourselves in the heartbeats of the youthful community. We also aim to create an atmosphere of friendliness and acceptance‚ as well as a retail environment where people can have picking
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Be a Smart Customer According to an article which was published in USA Today in 2010‚ it reports that the United States is one of the fattest nations in the world and about two-thirds of people are overweight or obese. As we all know‚ consuming too much high-fat food is a cause of why people are obesity; fast food is one kind of it. Since some people believe that fast food restaurants sell high-fat food causes them obese‚ they choose to sue fast food restaurants instead of changing their dietary
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