New marketing concept suggest modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept or the Service- profit chain‚ which links are as follows: profit is mainly stimulated by customer loyalty;
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managers in the Chinese construction industry Jun Ying Liu a‚*‚ Sui Pheng Low b a b Department of Construction Management‚ Tianjin University‚ Tianjin 300072‚ PR China Department of Building‚ National University of Singapore‚ Singapore 117566‚ Singapore Received 13 December 2009; received in revised form 26 January 2010; accepted 28 January 2010 Abstract Project managers in the construction industry‚ play an important role in achieving project objectives. Construction involves a demanding
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Henry Roth is a young vet working in Hawaii and a womanizer on the side‚ one day while going to a restaurant he meets a young lady named Lucy. They immediately get on and promise to meet the next day‚ however when he goes to talk to her she has no memory of who he is. Henry learns that she suffered serious head trauma in a serious car accident a year earlier and now can only remember new information for a day. Despite this Henry is determined and everyday has a new scheme to make Lucy fall for him
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Introduction Motivation is a process of arousing and sustaining goal-directed behavior induced by the expectation of satisfying individual needs. It is the major determinants of our behaviors. By understand the motives‚ you can influence staff’s behaviors. Especially with the shift towards a more socially and culturally responsive workforce‚ ability to motivate your staff is becoming one of the most important assets of an organization. Motivation System of my Organization In organizational context
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customer satisfaction and employee performance – all to drive organisational performance. (SHRM Research Quarterly‚ 2010). This report was made to explain the relationship between leadership and motivation‚ and why these both are important for managers to be aware‚ with reference to relevant theories and concepts. Based on examples in PTEI to illustrate situation related with these both themes‚ it is can be seen that with key leadership element can motivate people to produce best outcome. However
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Challenges Facing Today’s Construction Manager Supplemental Reading for CIEG 486-010 Construction Methods & Management Bob Muir‚ PE Fall 2005 Challenges Facing Today’s Construction Manager By Bob Muir‚ PE Introduction There are numerous challenges facing today’s construction manager. Some are new to the industry‚ and some are centuries old. Many of these challenges are a direct result of construction operations‚ while others a result of indirect‚ peripheral activities. A surprising
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Tourist motivation is the reason why a tourist will make the decision to choose one destination over another and the attributes that governs that behavior. This is important to the tourist professional for a number of reasons. The tourist professional must have an understanding of what drives the tourist to initiate the vacation and then match a destination that fits with the tourist’s travel motives. A good fit may ensure that the guest will enjoy the vacation and either come back year after year
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Motivation of Employee People join and work in organization to satisfy their needs. They are fascinated to organizations that have the funds of rewarding their wants. These wealth are called “incentives (compensation‚ benefits)” (M. Maccoby‚ 9) of rewards; organizations use them to initiate people to contribute their efforts on the way to achieve organizational goals. The continued existence of an organization depends on its capability to attract and stimulate people to accomplish these individual
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Contents BACKGROUND OF THE COMPANY 2 History of Genting Highlands 3 Content 4 Maslow’s hierarchy of needs 5 Physiological Needs 5 Safety needs 6 Esteem 8 Convenience 8 McClelland’s acquired needs theory 9 Pros of Employee Motivation 10 Self-Esteem 10 Health 10 Recognition 10 Safety 10 Cons of Motivating Staff 10 Will Not Last and Employees become greedy 10 Over competitive 11 Job description oriented 11 Over dependence 11 Recommendation 12 Remove Demotivators 12 Pinpoint each employee’s
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Myers‚ D. G. (2005). Exploring Psychology (6th ed.). New York: Catherine Woods. Atkinson‚ R. C. & Shiffrin‚ R.M. (1968): Human memory: A proposed system and its control processes - In K.W. Spence & J.T. Spence (Eds.)‚ The Psychology of Learning and Motivation‚ Vol 2. London: Academic Press.
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