A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
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Nissan Motor Co.: Target Costing System Case Case and article write-ups due 4-22 Chapter 19: Capital Investment Introduce Citibank case Read Chapter 19 Ch. 19: 3‚ 4‚ 6‚ 24‚ 28‚ and 29 4-29 Student presentations and class discussion 1. Balanced Scorecard article 2. Citibank Case Review for Final Case and
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Wendy’s International: Balanced Scorecard |Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | |
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Balanced scorecard of DOMINO’S PIZZA TABLE OF CONTENTS: 1) Introduction 2) Customers perspective 3) Internal processes 4) Innovation and learning
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as better than the competition. 4. Select two stores you shop at‚ and state how they compete. Publix and Walmart. They compete pricing‚ quality‚ marketing‚ time‚ flexibility‚ service and location. 5. What is the Balanced Scorecard and how is it useful? Balanced Scorecard is a strategic planning and management system that is used extensively in business and industry to align business activities to the vision and strategy of the organization‚ improve internal and external communications‚ and monitor
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divisional performance to reduce free-rider problems of divisional performance measures only. • 5. Links business strategy to performance measurement and compensation plans. Weaknesses of the BSC include: • 6. The balanced scorecard‚ per se‚ does not explicitly address the third leg of the stool – decision rights assignment. M&R had already done this. • 7. Too many measures. System is overly complicated which increases the data collection costs and increases the opportunity
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Training of employees in ITC ITC follows coaching methodology in training their employees .coaching of employees depends on sector in ITC‚like coaching for hotel management in ITC is of 18 months where as for a team leader in ITC is of 2 months.Basically number of days for coaching of an employee in ITC depends on the sector and job.ITC believes in continuous learning . ITC Hotels Ltd which has collaboration with Starwood Hotels is running Six sigma successfully. Six Sigma (SS) is an important
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Is Standard Costing Still Relevant? Motivation The activity-based costing (ABC)‚ Just-in-Time (JIT)‚ the balanced scorecard‚ and target costing methods appeared and used wide‚ it leads to confusion about the sense of relevant of standard cost. Besides‚ standard costing and variance analysis had become disconnected from actual practices at the industry level. Research question In this case‚ author solved four questions: 1. Is standard costing used in Dubai? 2. How important are various functions
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Chapter 1 Question 1.1 When Mr. Drucker says‚ "Be data literate" he means that one should know how to use data effectively to the company ’s benefit. There are two challenges that one faces in attempting to be data literate. The first challenge is deciding what information to use‚ what is should be used for and how it should be used. The second challenge is how to test and put the data together with the existing information system to make them effective in a company ’s decision process
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and it remains to be seen how much of an impact that is going to have in the future. For the moment Apple seems to be doing just fine. Current earnings over this period a year ago are up. (Apple Inc. 2012) If Apple were to build a balanced scorecard‚ what two objectives do you think should be included in the learning and growth perspective? “In a knowledge-worker organization‚ people -- the only repository of knowledge -- are the main resource.”(Balanced Score Card Institute‚ 2012) Apple
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