Preview

Wendys International Balanced Scorecard

Good Essays
Open Document
Open Document
722 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Wendys International Balanced Scorecard
Wendy’s International: Balanced Scorecard

|Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives|
|Customers |
|High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high |
| |increase of satisfaction levels |Satisfaction levels on quality |standards and deploy initiatives |
| | |range from 8-10/10 |such as fresh ingredients |
|Availability |Number of stores |Every year; |Regional VPs – Exploring new |
| | |Increase 5% of stores per region |markets |
|Operations/Processes |
|Improve consistency |Average order time |Every month; |Quality Management - Ensuring |
| | |Satisfaction levels on efficiency|consistency with quality and |
| | |range from 8-10/10 |timeliness of products and |
| | | |services |
|Increase operation efficiency |Return on investment |Every year; |Chief Operations Officer – Longer |
| |
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Better Essays

    DSW Balanced Scorecard
    • 1478 Words
    • 6 Pages

    DSW Balanced Scorecard

    DSW (Designer Shoe Warehouse) has had an increase of 11.5% in sales during the 2012 fiscal year. This is due to an increase in customer sales, “conversion and average unit retail.” (www.dsw.com, 2013) However, in 2012 there was a decrease in the company’s merchandise margin rate due to poor sales.…

    • 1478 Words
    • 6 Pages
    Better Essays
    Read More
  • Best Essays

    Buffalo Wild Wings Executive Summary
    • 4196 Words
    • 17 Pages

    Buffalo Wild Wings Executive Summary

    An internal analysis diagnosis of Buffalo Wild Wings: focused on the 4P’s, finance and human resources…

    • 4196 Words
    • 17 Pages
    Best Essays
    Read More
  • Satisfactory Essays

    Working At Wendy's Analysis
    • 251 Words
    • 2 Pages

    Working At Wendy's Analysis

    Most people, when searching to be quickly hired onto a job, turn to fast food chains or supermarkets. My friends have told me a lot of stories about searching for jobs like these ones, but I myself have never had to look for work or go to an interview. Although, I can relate to some of Franklin’s experiences. My family owns a Chinese restaurant, and I have been helping out ever since I was eight. A resume was not needed for me to land the job, but I am better trained than most people who apply and join our crew. In “Working at Wendy’s”, a customer mentions, “Have you ever thought about college” (Franklin 27). I often get the same question from regular customers. They assume I will pursue a college education to acquire a job with better conditions…

    • 251 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Wal-Mart Financial Health Evaluation
    • 887 Words
    • 4 Pages

    Wal-Mart Financial Health Evaluation

    When analyzing the annual financial reports for Wal-Mart it is easy to see a positive outlook in Wal-Mart 's future of financial health. Looking at and comparing the ratios with other companies in the same industry, Wal-Mart seems to be the easy frontrunner. A review of the current, debt/equity, inventory turnover, net profit margin, Return on Total Assets (ROA), Return on Equity (ROE), and quick ratios all indicate that the trend of leading the retail industry will continue. The current ratio (which is the current assets divided by current liabilities) is a measure of how much in liabilities a company has compared to its assets. Wal-Mart in 2010 had a current ratio of 0.9 and the industry had a 1.1. The quick ratio (which is current assets minus inventory divided by current liabilities) is a measure of a company 's ability meet short-term obligations. In 2010 Wal-Mart had a quick ratio of 0.3 compared to the industry of 0.4. The next ratio is the inventory turnover ratio which, according to Fraser, L. M., & Ormiston (2007), is defined as the cost of goods sold divided by the remaining inventory at the end of the accounting cycle. In 2010, Wal-Mart’s inventory turnover ratio was 9.1 times compared to a 9.2 times in 2009. Even though this inventory turnover ratio is a little lower than 2009 it is still about the same as industry average, which is 8.5. This indicates that Wal-Mart is trending about the same as similar companies. Now looking at the debt/equity ratio for 2010 was 0.73 compared to the industry of 0.67. This indicates that Wal-Mart is trending in debt ratio also with their competitors. The return on assets was 9.1 in 2010 compared to 8.5 for the industry. This indicates that Wal-Mart is making more money on their investments than their competitors. Wal-Mart is also staying consistent because in 2009 they also…

    • 887 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Panera Bread Company 2012 Annual Report
    • 44574 Words
    • 179 Pages

    Panera Bread Company 2012 Annual Report

    EPS has grown 24% or greater and the fifth consecutive year in which we exceeded the upper end of our long-term EPS growth target…

    • 44574 Words
    • 179 Pages
    Powerful Essays
    Read More
  • Good Essays

    Balanced Scorecard For The Erica's Classy Lady Company
    • 896 Words
    • 4 Pages

    Balanced Scorecard For The Erica's Classy Lady Company

    This perspective covers the areas of measured process performance, productivity improvements, and operations metrics. The purpose of measuring performance is to gage how well a company is doing and to determine a company’s ability to sustain business and profits. The process by which business is conducted at Erica’s Classy Lady Jewelry is simple. Product is either made or purchased wholesale and then sold at a certain price. Erica’s Classy Lady Jewelry business operations process also involves Jewelry parties where a table or tables are set up in order to display product for customers to view. These parties can be set up in a person’s home or any available space suitable for conducting business. The productivity of the company is that several jewelry parties be booked throughout the year through networking and referrals.…

    • 896 Words
    • 4 Pages
    Good Essays
    Read More
  • Powerful Essays

    Mcdonald's Strategic Prospects
    • 734 Words
    • 3 Pages

    Mcdonald's Strategic Prospects

    With more than 31,000 restaurants in 118 countries and serving nearly 60 million consumers daily, McDonald’s (MCD) has grown to be the largest food service merchant worldwide. It is because of this that McDonald’s ranks higher than both Burger King Holdings (BKC) and Yum! Foods Inc. (Yum) in just about every category of the Competitive Profile Matrix (CPM). The 2008 year end numbers show that McDonald’s revenue of $22.99 billion doubled that of Yum and more surprisingly almost ten times the revenue of Burger King. Yum ended the year with a net income of $928 million, which sounds like a good year until you see that MCD’s year netted $4.35 billion (David, 2011).…

    • 734 Words
    • 3 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Whole Foods Market Financial Findings
    • 3589 Words
    • 15 Pages

    Whole Foods Market Financial Findings

    Overall the financial data presented above indicates that the performance of Whole Foods Market constantly improved since 2009. First of all, between the years 2009 to 2011, Whole Foods Market’s sales increased by 20%. Regardless of the high increase in sales during the two three financial years (2009-2011) Whole Foods Market profit margin, stayed almost the same with a slight improvement of 0.69%. Nevertheless, WFM profit margin is 27% greater than the industry average (25.47%). Which means that WFM had keeps a decent profit on every dollar of sales (34.99% as of Sep 2011). In addition to that, the significant increase in WFM’s net income (57% increase), strengthen the assessment that WFM performs well and enjoys superior financial health…

    • 3589 Words
    • 15 Pages
    Powerful Essays
    Read More
  • Good Essays

    Mcdonald's Case Analysis
    • 1888 Words
    • 8 Pages

    Mcdonald's Case Analysis

    About everyone at some age, at some point or another, and in some country has gotten a sample of American's symbol for fast food through the golden arches of McDonald's. This report will attempt to analyze the external and internal sectors that affect the company's success. The external analysis will provide opportunities and threats while the internal analysis will show indicators of strength and weakness. It will then follow up with critical issues, strategic alternatives, recommendations and implementation. The case studied is found in Appendix 2 of Mary Coulter's "Strategic Management in Action" book.…

    • 1888 Words
    • 8 Pages
    Good Essays
    Read More
  • Good Essays

    Walmart - Annual Report Analysis
    • 870 Words
    • 4 Pages

    Walmart - Annual Report Analysis

    Walmart is an U.S. multinational retail corporation that operates discount outlets, supercenters, and warehouse clubs. Walmart has been long known for women’s discrimination, however, in 2011, a class action lawsuit, Walmart Stores, Inc. v. Dukes, exposed its company-wide discriminatory practices and policies. Although the Supreme Court ruled in favor of Walmart, Walmart still invested heavily on improving its image with women then showcased these improvements in its annual report to counter the bad publicity and appeal to its female investors. In its annual report, Walmart uses pictures of mother and child to show understanding of motherhood, uses pictures and texts of women in its new Global Women’s Economic Empowerment Initiative program to show its involvement in empowering women, and uses pictures and texts of female employees to projecting an image of a female-friendly workplace.…

    • 870 Words
    • 4 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Balanced Scorecard
    • 437 Words
    • 2 Pages

    Balanced Scorecard

    Quarterly profits were higher than anticipated ($6,000 versus $5,000), Return on Capital Employed was much lower than Organization goal ($1,500 versus $4,000).…

    • 437 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    Balanced Scorecard for Ford Motor Inc.
    • 4099 Words
    • 17 Pages

    Balanced Scorecard for Ford Motor Inc.

    The Ford Motor Company, founded in 1903 by Henry Ford, is synonymous with American innovation and capitalism. With iconic branding and revolutionary manufacturing processes, Ford was the world’s No. 2 automaker for decades, second only to General Motors (“Ford Motor Company”, 2012). But the winds changed for the American automakers, the combinations of poor leadership, complacently, high manufacturing costs, poor customer satisfaction, labor disputes and ever stronger foreign competition from Toyota, Hyundai, Honda and others cost them valuable global market share and customer loyalty. By 2006 Ford did something that many thought was a desperate move by an ailing giant; they borrowed $23.6 billion. The loan became Ford’s lifeline when the global financial crisis of 2008 hit and the auto industry tanked with it. By 2009, Ford was the only American automaker that did not receive a government bailout, and by 2010 Ford’s US sales surpassed GM’s, a feat that hadn’t happened in over 50 years (“Ford Motor Company”, 2012). During this time of financial crisis, Ford has adopted a new strategy that it calls “ONE Ford” which has dramatically restructured the company’s mission and goals. By using the Balanced Scorecard approach Ford’s business unit leaders can translate the ONE Ford’s “lofty vision and strategy statements” into actionable “objectives and measures” at the local level (Kaplan…

    • 4099 Words
    • 17 Pages
    Powerful Essays
    Read More
  • Better Essays

    Costco Report 2012
    • 4710 Words
    • 19 Pages

    Costco Report 2012

    Costco Wholesale Club wasn’t always the wholesale club company that generated $71 billion dollars in 2008 as well as having 544 warehouses in 40 states; Like any other company, Costco was a blueprint waiting to dominate the wholesale industry. The Person that came up with the membership warehouse concept was Sol Price. The very 1st price club per say was conducted in San Diego California on Morena boulevard at an airplane hangar in 1976. Sole Price started to experiment with discount retailing called Fed-Mart and that is where future CEO Jim Sinegal got his start as he was employed at the fed-mart loading mattresses earning only an abysmal $1.25 an hour while attending San Diego Community College at the same time. Soon after that, Price decided to sell away fed-mart to focus more on his new empire, which was the San Diego Price Store in which Jim Sinegal tailgated with him to help him build that empire. This proved to be a successful move as within the next few years, the Sol Price club stores rose to the top of the list as the number one leader in member warehouse retailing and the most intriguing thing about this is that it has gained success by mainly operating in the west coast. As Price was figuring ways to maintain success and gain more profit. One of the strategies was realizing that since local small business members needed the products at reasonable prices, Price figured that he can have a surplus in sales as well as gaining buying clout from suppliers by giving a club membership to everyday consumers. This strategy was the one…

    • 4710 Words
    • 19 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Balanced Scorecard
    • 355 Words
    • 2 Pages

    Balanced Scorecard

    Financial measures have long held sway as the most important measures for a business. They provide us with a valuable means of summarising and evaluating business achievement and there is no real doubt about the continued importance of financial measures in this role. In recent years, however, there has been increasing recognition that financial measures alone will not provide managers with sufficient information to manage a business effectively. Non-financial measures…

    • 355 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Better Essays

    Total Management
    • 2586 Words
    • 11 Pages

    Total Management

    Bibliography: * Steyn, P.G. 2012. Operations Management. 3rd Edition – custom edition for Cranefield College. McGraw Hill Custom Publishing…

    • 2586 Words
    • 11 Pages
    Better Essays
    Read More

Related Topics