Wendys International Balanced Scorecard

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Wendy’s International:Balanced Scorecard

|Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | | |increase of satisfaction levels |Satisfaction levels on quality |standards and deploy initiatives | | | |range from 8-10/10 |such as fresh ingredients | |Availability |Number of stores |Every year; |Regional VPs – Exploring new | | | |Increase 5% of stores per region |markets | |Operations/Processes | |Improve consistency |Average order time |Every month; |Quality Management - Ensuring | | | |Satisfaction levels on efficiency|consistency with quality and | | | |range from 8-10/10 |timeliness of products and | | | | |services | |Increase operation efficiency |Return on investment |Every year; |Chief Operations Officer – Longer | | |...
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