COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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OBJECTIVES: * Improved decision making * Customer or supplier intimacy * New products & services * Operational excellence * Day to day survival * Competitive advantage What is Information system? How it Work? * Provides a solution to a problem or challenge facing the firm. * Collects & stores information of the organization’s environment * Supports organizational functions & decision making‚ communication‚ analysis‚ coordination … * Transforms raw data
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MANAGEMENT INFORMATION SYSTEMS Foundation Concepts: Information Systems in Business Introduction 1. Information systems and technologies are a vital component of successful businesses and organizations. 2. it is just as important to have a basic understanding of information systems as it is to understand any other functional area in business. 3. Information technologies‚ including Internet-based information systems‚ are playing a vital and expanding role in business. Information technology
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1. Identify suitable business data‚ data elements‚ data types‚ and resources‚ based on the following interview between a database analyst and a lecturer from Sutherland University: Business Data Data Elements Data Types Resources Course Course code Course name Course start date Course end date Integer Character Date Date Admin Classes Class name Start date End date Time Location Class capacity Integer Date Date Date time Integer Variable Admin Students Student ID
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9001:2008 Certified Institute (Indian Standard Organization(ISO) Certificate Number:2071-QMS-1071) Email id: hsbsolutions7@gmail.com website:www.hsbsolutions.jimdo.com Ph: 9210846949 / 9717925135 Physics: Chapter 2 Solutions Last 15 years questions with solutions Topic: Strength of Solution Q.1Discuss the effect of Temperature on Solubility of solids in Solvent. AnsThe solubility of solid in a liquid solvent generally increases with increase in temperature of the solvent. Very rarely some neutral
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CHAPTER 5 Merchandising Operations and the Multiple-Step Income Statement ANSWERS TO QUESTIONS 1. (a) Disagree. The steps in the accounting cycle are the same for both a merchandising company and a service company. (b) The measurement of income is conceptually the same. In both types of companies‚ net income (or loss) results from the matching of expenses with revenues. 2. The components of revenues and expenses differ as follows: | | Merchandising | | Service | RevenuesExpenses
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Case Study Questions 1. What are the inputs‚ process‚ and outputs of UPS’s package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 3. What strategic business objectives do UPS’s information systems address? 4. What would happen if UPS’s information systems were not available? Answer: 1. A. Inputs * Package Information * Customer Information * Destination * Current Location of the parcels B. Process
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Q3. What are the prospects for the industry going forward? 1.Though the average level of profitability in the pharmaceutical industry has been declining over time (In 2002‚ the average ROIC in the industry was 21.6%; by 2006‚ it had fallen to 14.5%)‚ historically‚ the pharmaceutical industry has been a profitable one. Because- Name of industry | Average ROIC(Between 2002 and 2006) | Pharmaceuticals | 16.45%(large) | computer hardware | 12.76% | Electronics | 3.88% | 2. The prospect
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Destin Brass Products Problem: - The Company is producing 3 major products – Valve‚ Pump and Flow Controller. The Company is concerned about the price cutting of Pumps going on in the market every month. It is also surprised to see no change in sales of Flow Controller despite 12 ½% increases in prices. Current Scenario: - Currently it is using traditional accounting system‚ Unit of product is charged for material cost‚ labor cost (standard time for labor times the labor pay rate $16 per hour)
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After having received an email from Shannon McDonald (regarding the need to receive a statement of his perspective on recent performance and ideas)‚ Thomas Green is left with several options to choose from to solve the issue at hand. Before discussing these options it is important to describe his first step in taking any one of these decisions. Green must first email McDonald to find out the best time they could meet. For any decision Green decides upon at this point‚ it is important that he communicate
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