Buyer Behaviour – Branding - Loyalty Contents Purchase Decision Making Process p. 3 Approaches and Theories of Buyer Behaviour p. 6 Factors Affecting Buyer Behaviour p. 9 Brand Loyalty and Corporate Image p. 12 References p. 15 Purchase decision making process * When buying products or services‚ consumers typically follow this five-step process: 1. Need Recognition Need recognition occurs when a consumer identifies a need and thinks of a product
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TYPES OF BUYERS 1. The Silent Buyer Stays silent‚ apparently glum‚ who is probably more disturbing to a new salesperson. How to handle: - Ask questions‚ wait for feedback. - Make a selling point‚ repeat it twice ask their opinion. - Meet silence with silence‚ it forces prospect to say something. 2. The Phlegmatic or Imperturbable Buyer These are cool and calm buyers How to handle - Go on for simple presentation‚ explain everything and give remarks of close. He will reply. 3. The
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Buyer (Source Selection): Use a weighting system to determine which evaluation criteria are most important. The evaluation criteria could be as simple as the price for off the shelf standard items‚ or it could be a combination of factors for a more complex proposal. Following is a list of some examples of evaluation criteria. • Cost - To evaluate the overall cost‚ you should consider all cost-related factors‚ such as: o Purchase price o Delivery cost o Operating cost • Business aspects
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Microsoft What is Microsoft? Microsoft Corporation is an American multinational software corporation headquartered in Redmond‚ Washington that develops‚ manufactures‚ licenses‚ and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4‚ 1975. Microsoft is the world’s largest software maker measured by revenues. It is also one of the world’s most valuable companies The history of Microsoft began on April 4‚ 1975‚ when
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Behavior The marketing concept emphasizes that profitable marketing begins with the discovery and understanding of consumers. And their needs and then develops a marketing mix to satisfy these needs. Consumers/ buyers considered to be as one of the important element in a company. These buyers/consumers are the one that generates the company’s income. In order to established loyalty among its customers a company should understand first the buyer’s/consumer’s behavior. Consumer behavior is the mental
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Microsoft Corporation is an American multinational corporation headquartered in Redmond‚ Washington‚ that develops‚ manufactures‚ licenses‚ supports and sells computer software‚ consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems‚ Microsoft Office office-suite and Internet Explorer web browser. Microsoft was founded by Bill Gates and Paul Allen on April 4‚ 1975. Microsoft is the world’s largest software maker
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Strategic Information Systems to keep Microsoft ahead in the gameDecisions are classified into structured (repetitive) and unstructured (not routine). Thisinformation will allow the organisation to develop the best strategy to achieving orfulfilling its mission. Most scholars in strategic management are familiar with thedistinction between "content" research which deals with the content of strategies and"process" research which examines the strategic decision process and the factors thataffect it
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Brands‚ Products and Consumers Cheng Li ID: 3964826 1. Introduction Brand and products have become apart of our lives. What is a brand? You to a strange city‚ hungry and looking for a hotel‚ the hotel is also a lot of what you see is also a lot to look decent. But mostly unfamiliar names‚ except a McDonald’s you know. Here are a few hotels‚ would
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potential. These are the highest-level needs on the hierarchy. Motivation & Buyer Behavior According to Jerry Thomas‚ “Motivational research seeks to discover and comprehend what consumers do not fully understand about themselves. Implicitly‚ motivational research assumes the
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Buyer Behaviour: The Consumer Decision-Making Process as it relates to Replacing a Laptop Computer Table of Content: 1. Introduction…………………………………….Page:1 2. The characteristics that affect consumer behaviour 3. The types of consumer buying decisions 4. The components of the decision making process 5. Conclusion 6. Reference list 7. Appendices 1. Introduction The purpose of this report is to describe the purchasing scenario of a consumer
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