Cultural Competence Assessment Ericka Childs‚ Shaprae Morris‚ Luz Lopez‚ Mark Walker BSHS 421 September 12‚ 2013 Professor Zemp Cultural Competence Assessment View Heights Convalescent Hospital is a accredited‚ skilled nursing facility (SNF)‚ designated an Institute for Mentally Diseased (IMD)‚ centrally located for more than 30 years in Los Angeles‚ CA. View Heights Convalescent Hospital is a licensed Skilled Nursing Facility (SNF) for the short-term placement of adults diagnosed with
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HONDA: Operations-based core competence The resource-based view argues that companies posses some unique resources (assets and capabilities) and competitive advantage is acquired by accumulating those strategic assets. Resources are any tangible (e.g. equipment‚ raw material) or intangible (e.g. firm image‚ processes‚ routines) things that a company owns and can use to carry out its crucial processes. Capabilities‚ are dynamic of a “doing” nature. Capabilities are “the ability of make use of resources
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Nonverbal Communication defined as a communication without words. By this means the communication which is understood by the style‚ gesture‚ posture‚ facial expressions and the other body Language. It has been mentioned by the many people that nonverbal communication covers the 90% of the total communication and only 10% of the total communication is covered by the verbal communication. The common and few example of nonverbal communication are shown below which doesn’t require any words as it understood
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Title: Written Assessmment 2 Module: Communications & Customer Care Tutor: Tom Edwards Name: Eilis Beattie Student No: G00263195 Course: HC in Arts Bar Supervision Date: 27th March 2012 Introduction For this assessment I have chosen to write about non-verbal communication being the foundation of the relationship between staff and customers. I will be doing my research using the internet and books and notes given in class. I will be talking about non-verbal communication and how it
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QUESTION (C) Critically evaluate the communication channels of HP. Which advantages and disadvantages can you point out? Effective communication is vital to an organization because through this people clarify their expectations and coordinate work which allows them to achieve organizational objectives more effectively.(Mc Shane/Von Glinow‚ Organizational Behavior‚ fifth edition‚ 2010‚ Mc Graw-Hill‚ page 270) As for the communication channels‚ there are two types: verbal and nonverbal .Verbal
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Reflective listening Reflective listening is a great way in overcoming barriers to communication‚ this because this strategy can help in keeping the cycle of communication going and showing interest in what a client has to say‚ this is also a good way of build self esteem needs in clients‚ this is because it can show the professional is thinking and listening to what the person is saying‚ an example of this is though a professional saying something like "so‚ when your mum told you‚ you weren’t
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LOVE IN MOTION “Human attraction and emotional cues can be determined through kinesics.” Nietzsche (1980) once said that “Every man is a creative cause of what happens; a primum (prime mover) mobile with an original movement” (p. 154). Indeed‚ humans are remarkably designed to interact with other humans‚ and together create a string of events. This interaction happens as one communicates with the other‚ whether through speech or ink. But over time‚ anyone can agree that communication
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Part I: Nonverbal Communication Try This: Research what one hand gesture means in a different country. (You may ask people from other countries/and or conduct your own web search or library search for answers). Some suggested countries/cultures to research might be: Italy‚ Japan‚ China‚ Greece‚ and the Middle East (10 points) Hand gesture: Single clapping of the hands in front of the face Country/Culture referenced: Japan What does it mean? It means asking for forgiveness; favor
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I watched a television program last night with many instances of nonverbal communication. Similar to real life conversation‚ TV programming conversation uses just about as much nonverbal communication. Below are a few of the instances that stood out to me while watching. In the first instance‚ an employer comes into the employees’ work space and addresses 2 of the main characters. The employer is clearly dressed for a higher position (self-preservation) and she is standing upright about 3 feet
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DIPLOMA IN BUSINESS MANAGEMENT (DBM) Answers of Business Communication Case I 1) Comment on the appropriateness of the sender’s tone to a customer. Letter is written in a simple and direct manner. There is no beating about the bush. Letter is brief but its convey the purpose and idea of the writer fully. Impolite and harsh language is avoided. 2. Point out the old – fashioned phrases and expressions. Heading and leatter head Reference Inside address Attention line Subject Salutation
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