| | ⅜ Research Articles Conceptualizing and Measuring Democracy: A New Approach Michael Coppedge and John Gerring‚ with David Altman‚ Michael Bernhard‚ Steven Fish‚ Allen Hicken‚ Matthew Kroenig‚ Staffan I. Lindberg‚ Kelly McMann‚ Pamela Paxton‚ Holli A. Semetko‚ Svend-Erik Skaaning‚ Jeffrey Staton‚ and Jan Teorell.1 In the wake of the Cold War‚ democracy has gained the status of a mantra. Yet there is no consensus about how to conceptualize and measure regimes such that meaningful
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TECH0701: Measuring the Melting Points of Compounds and Mixtures Introduction This exercise dealt with the melting points of pure mandelic acid and benzoic acid. The eutectic temperature and composition of mandelic and benzoic acid mixtures were determined. And finally‚ an unknown was identified by its mixtures and melting point. The melting point of a compound is used by organic chemists not only to identify the compound‚ but also to establish its purity. To determine the melting point two
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Quality management The term quality management has a specific meaning within many business sectors. This specific definition‚ which does not aim to assure ’good quality ’ by the more general definition‚ but rather to ensure that an organization or product is consistent‚ can be considered to have four main components: quality planning‚ quality control‚ quality assurance and quality improvement.[1] Quality management is focused not only on product/service quality‚ but also the means to achieve it
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I 1.Why is quality is a difficult term to define? How can we improve our understanding of quality? Quality itself has been defined as fundamentally relational: ’Quality is the ongoing process of building and sustaining relationships by assessing‚ anticipating‚ and fulfilling stated and implied needs. Even those quality definitions which are not expressly relational have an implicit relational character. Zero defects and conformance to requirements or their modern counterpart‚ six
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International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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Name: QUALITY MANAGEMENT MID TERM EXAM Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers‚ you have observed the following: •Company revenues and profits have fallen dramatically over the previous 12 months‚ along with a drop in market share •Customer complaints have reached an all time high •Employee morale is at an all time low •The
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Motivational Speech Life is Hard‚ Life is Difficult Everybody wishes for good life. It may be at different levels. One person may define a good life one way and another may describe it another way. For one person a good life may be just having three meals a day and a roof over their head. For another it may be having a huge mansion and a couple of million dollars in the bank. There are different levels and meanings to what a good life is. But whatever your definition of it‚ there is perhaps
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CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
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