• Enterprise Rent-a-Car: Measuring Service Quality
    Enterprise Rent-A-Car: Measuring Service Quality Abstract This case study is dealing with research and different ways of tracking customers’ satisfaction as well as customer insight. Enterprise Rent-A-Car: Measuring Service Quality Enterprise Case study What decisions h...
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  • Service Quality—from Definition to Measurement
    Service Quality— From Definition to Measurement Introduction In recent years, more and more companies start to concentrate on the quality of their products. The products could be tangible as physical goods, or intangible like the service. This article is more about the service product. Since...
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  • Service Quality: a Measurement Dilemma
    Service quality: a measurement dilemma Joita Sen Abstract Purpose Services are the drivers of every growing economy. Providing quality services is priority for all service providers, in turn essential for expanding market share. Service quality eventually needs an added attention due to its...
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  • Retail Service Quality
    A Measure of Service Quality for Retail Stores: Scale Development and Validation Pratibha A. Dabholkar Dayle I. Thorpe Joseph 0. Rentz University of Tennessee, Knoxville Current measures of service quality do not adequately capture customers 'perceptions of service quality for retail stores (...
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  • Service Quality, Customer Satisfaction, and Behavioral Intentions in Fast-Food Restaurants
    The current issue and full text archive of this journal is available at www.emeraldinsight.com/1756-669X.htm IJQSS 1,1 Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Depar...
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  • Banking Service Quality in Vietnam: a Comparison of Customers’ and Bank Staff’s Perceptions
    Banking Service Quality in Vietnam: A Comparison of Customers’ and Bank Staff’s Perceptions Yu-Ping Lee, Lecturer, Department of Business Administration, NGUYEN TUAN ANH, MBA, Graduate School of Business Administration, Ching-Yaw Chen, Professor, Graduate School of Business Administration, Shu-...
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  • Service Quality and Loyalty in Extra Curricular Activities
    Service quality and loyalty 2. Introduction 2.1 Background 2.1.1 Organization introduction The association for industrial relations with the community is the educational branch of the Manufacturers Association of Israel. In 1992 the latter association has formed the ‘Think Industryâ...
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  • Service Quality for School Medical Services, Philippine Setting
    INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees, so, technically speaking it is a profitable organization inside...
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  • The Impact of Service Quality on Customer Satisfaction at Jordan Islamic Banking
    University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 201...
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  • Service Quality of Hdfc
    GOVERNMENT S P M R COLLEGE OF COMMERCE. SUBMITTED OF SYNOPSIS TO :- PROF DEEPAK MANHAS SUBMITTED OF SYNOPSIS BY:- MISS. SUMITIKA GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012....
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  • Service Quality
    A CONCEPTUAL MODEL OF SERVICE QUALITY AND ITS IMPLICATIONS IN SERVICE SECTOR (AUTOMOBILE) INTRODUCTION Service quality and customer satisfaction has become very important issue for private sector organization, however we can say that this is important for both customer as well as organization. Det...
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  • Service Quality
    The TQM Journal Emerald Article: Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services Hsiu-Yuan Hu, Yu-Cheng Lee, Tieh-Min Yen Article information: To cite this document: Hsiu-Yuan Hu, Yu-Cheng Lee, Tieh-Min Yen, (2010),"Service qua...
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  • Service Quality
    Choose a tourism/hospitality provider; Using this provider as an example, write a compare/contrast essay examining the Gap Analysis and Servqual service models. This essay describes the most common instruments for measuring service quality – Gap and SERVQUAL model and examines the differenc...
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  • The Impact of Service Quality and Customer Satisfaction in Airline Industry in Hong Kong
    Section 1: Introduction 1.1. Choose the Topic of Justification According to the result of part A, the author has better understanding on her personality and preferable learning styles. And it briefly explained the reason that the author to select this topic. Working human resources in se...
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  • Analysis of Service Quality and Customer Satisfaction, and Its Influence on Customer Loyalty.
    ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION, AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty, State University of Jakarta, Indonesia...
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  • Concepts of Service Quality Measurement in Hotel Industry
    Dr. sc. Jasmina Gržinić Assistant Professor Department of Economics and Tourism «Dr. Mijo Mirkovic» University Jurja Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional...
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  • Service Quality
    INTRODUCTION In today’s fast-paced and increasingly competitive market, the bottom line of a firm’s marketing strategies and tactics is to make profits and contribute to the growth of the company. Customer satisfaction, quality and retention are global issues that affect all organizations, b...
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  • Airlines Industry Service Quality
    |service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTE...
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  • Service Quality and Customer Satisfaction in Public and Private Universities in Tanzania
    SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA...
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  • Customer Service Quality and Customer Service Expectations in Banking Sector
    Customer service quality and customer service expectations in banking sector. Abstract This research explores the relationships between service quality, customer involvement and customer satisfaction in the highly competitive banking sector. The study sought to identify the most important attr...
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