operations successfully. The case describes a crisis resulted by lack of effective leadership by Greg James who was the global manager at Sun Microsystems‚ Inc. (Sun) across India‚ UAE‚ France and USA. Greg James became aware of a problem with HS Holdings where the server went down for two hours and created disaster for their online banking business and the support from James’s team did arrive on time. Greg James then tries to handle the situation by traveling to the sites. During his visit to the
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would suggest / I recommend…..” * “To avoid a similar inconvenience in future I request you to….” * “I hear what you saying” * “I see what you mean” * When refreshing with a customer that you placed on hold: “Ma’am/Sir thank you for holding your time is important. It will just be one minute more‚ and then we’ll get your issue taken care quickly. Do you mind if I place you on a brief hold?” Empathetic Statements Empathy means providing caring and personal service‚ is your ability
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addition “ing” stressed that his function‚ is precisely may momentarily read‚ moreover the environmental protection‚ the fashion‚ the new tide‚ the capacity is big. Answer for Q5: Two people walk on the street‚ one is taking a Kindle‚ the other is holding a big pile of book‚ symbolizes is bringing Kindle‚ likely brought a big pile of book along with‚ told the consumer with the striking contrast us the product the intense
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In the novel of the lord of the flies by William golding.A group of boys who were stranded down to an tropical island.The conch symbolizes social order respect and power .When the boys hold a meeting around the campfire only the speaker who is holding the conch may address the crowd.The speaker with the conch is to be supposed to be respected by the group and heard . The symbol of the conch was first shown as when the boys in the novel of the lord of the flies ‚were having a conversation when
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Story of Jack Ma Qianxian‚ Lu AD643 D1 Project Communications Management Professor Emmanuelle Bernardin March 20‚ 2015 1 Since my group is really interested in Adolf Hitler‚ I also want to do the research about another famous person named Jack Ma. People who know Jack Ma‚ would mention a saying—he is a man‚ whose appearance is in the negative proportion to his talents. This is the tittle of his autobiography. In my impression‚ Jack Ma is a man‚ who has a deep cheekbone‚ curved hair‚ and naughty
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companies to adapt their structure towards our demanding society. This trend has led Alibaba Group Holding ltd. to conduct some organizational considerations before being listed on the New York Stock Exchange last September. Alibaba is a Chinese e-commerce company founded in 1999 by Jack Ma‚ who successfully created a B2B website and portal connecting Chinese manufacturers with thousands of overseas buyers. Ma eventually managed to attract foreigners to run the company since‚ during that time‚ people in
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1.Biography of leader whom you choose Jack Ma (a.k.a. Ma Yun) was born on October 15‚ 1964‚ in Hangzhou‚ located in the southeastern part of China. He has an older brother and a younger sister. He and his siblings grew up at a time when communist China was increasingly isolated from the West‚ and his family didn’t have much money when they were young. Ma was scrawny and often got into fights with classmates. "I was never afraid of opponents who were bigger than I‚" he recalls in "Alibaba‚" a book
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brought in to save MAS‚ he did what any simple minded businessman would do as a simple way out; sell its assets to get the balance sheet in order. Never in MAS history have it ever tried to improve its business dealings and activities. The Malaysia Airline System (MAS) reported a loss of over RM1.3 billion for the Financial Year 2005. It was unacceptable to many parties such as the stakeholders and the government especially the announcement was made at the same time as some of MAS regional competitors
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profits and demonstrated a credible example of how a small start-up company can eventually make it big in the global economy through the internet. This article mainly aims at exploring the leadership of MaYun and drawing lessons from it. Background Ma was born in September 10‚ 1964 up in Hangzhou‚ China. He was 12 years old when he became interested in learning English. The backdrop of the Chinese Cultural Revolution and Ma’s eagerness to learn what goes on beyond the confines of his neighborhood
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1. How does Alibaba create a competitive advantage? Is this advantage sustainable? a) Alibaba hoped to pool enough stable transaction volume to negotiate bulk discounts from service providers and capture part of that discount for itself. As Ma put it‚ “If one million users are transacting daily‚ Citibank and UPS will come to me. We can offer a discount to customers in exchange for a commission. b) It also helped that Alibaba Group offered a host of services promoting online trade including:
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