MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Motilal Nehru Public Jamshedpur Yearly Syllabus 2013-2014 X A‚B‚C ENGLISH LITERATURE UT-1 The Sniper‚Drama- Act II‚scene 1-4 FIRST TERM As You Like It: Act III (Scene III ‚IV‚V) Prose:The Sniper‚ Marriage is a private affair‚ Poetry: The Slave’s Dream. Selected portion of VIII & IX to be added UT-2 Project UT‐3 Drama- Act 4 SECOND TREM As You Like It: Act IV (whole)‚ Act V ( Scene I-III) Prose:The gift of the Magi‚How much land does a man require. Poetry: Our Casuarina Tree ‚Because I could
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the 1950s till today‚ Rock music had made a powerful impact on American society and had greatly influenced our daily life‚ attitudes‚ and language. It had influenced generations of Americans and other genres of music often heard on the radio. Popular artists such as Bob Dylan and Marvin Gaye used rock music as a form of expression. “They expressed their emotions and how Americans were feeling towards social events occurring in our nation and around the world” (Classic 1). Rock music has affected
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August 2005 Managing Transitions Making the Most of Change By William Bridges This is the second edition of Bridges’ popular 1991 book that has sold 400‚000 copies. He says that people do not have problems with change itself‚ but rather with transitions. The change is the situation‚ i.e.‚ the new boss‚ the move‚ the reorganization‚ etc. The transition is “psychological. It is the three-phased process people go through as they internalize and come to terms with the details of the new situation
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HBR CASE STUDY Good Money After Bad? Jack Brandon’s initial idea has not panned out‚ and the cash is nearly gone. But he’s got a new plan. Will you back him a second time? by John W. Mullins F Daniel Vasconcellos overlooking the sparkling lights of San Francisco‚ Christian Harbinson gazed across the bay to the hills above Sausalito. “There’s nothing like a vigorous hike‚” he thought‚“to clear the mind before a crucial meeting.” It was a mild March evening‚ and the 35-year-old venture
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97% of todays teenagers often spend a great deal of time playing video games. These games are fun and engaging and young people often feel like playing games is a great thing to do in their spare time. Spending too much time playing video games can keep teens and young adults from being sociable and keeps them from studying. Gaming then becomes an unhealthy way of using spare time. Teens and young adults that play video games too much are lacking good social skills. Teenagers may argue that because
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Faded glory Case study: Will Philips’ attempt at repositioning its products work? Manu Kaushik Edition: Sep 30‚ 2012 Tags: Philips | Philips products | Philips LCDs | case study STORY TOOLS * Change font size * Print this story * E-Mail this story * Comment RELATED * Philips launches new entertainment products in India Executive Summary: Once a household name‚ Dutch consumer electronics major Philips has slipped over the years to become an ’also ran’. Its repeated
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The Summary of “Managing Oneself by Peter F. Drucker” Nowadays‚ the environment that we live in is unpredictable. Opportunities can come in various times‚ places and ways. If someone have got ambition and smart‚ that person can rise to the top of his/her chosen profession‚ regardless of where he/she started out. In order to manage ourselves‚ we will have to develop ourselves then place ourselves where we can make the greatest contribution and knowing how and when to change the work we do. As
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The pros and cons of video surveillance Today‚ more or less in different countries‚ it doesn’t matter if you take a walk in the streets‚ go to a store‚ or maybe visit a friend’s home‚ you will most likely end up on a videotape. Video surveillance is a highly debated subject all around the world. Some say that video surveillance is necessary and some say that it’s an invasion of privacy. Who’s right? According to Will Bryne in his article Orwell rolls in his grave: Britain’s endemic surveillance
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Video Standards [pic] General Information on Video Standards There are three major video signal standards‚ i.e. PAL‚ NTSC‚ and SECAM‚ and several substandards such as M-PAL and N-PAL. NTSC is the TV standard in North America and Japan‚ SECAM is used in France and parts of Africa‚ PAL is used everywhere else. Standard VCRs can only play back videos recorded in your local TV standard. If Europeans want to watch US videos (or vice versa)‚ these videos must be converted first. It does
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