Contemporary Issues in Hospitality & Tourism Administration Arlene M. Garrick Oklahoma State University‚ Stillwater September 29‚ 2009 Corporate Social Responsibility in the Hospitality Industry Introduction Corporate Social Responsibility (CSR) has progressively become known as a germane issue in the corporate world for the past decade. Making the world a better place‚ socially and environmentally‚ is a global accepted phenomenon. According to Porter
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Environmental Factors Heidi Wallen HSM/220 March 21‚ 2013 Environmental Factors The four external environmental factors are: economic factors‚ sociological factors‚ technological factors‚ and political and professional factors. The six internal factors are: organizational purpose‚ mission‚ and philosophy‚ Organizational planning‚ Organizational operations‚ Human resources‚ Technological resources‚ financial resources. Economic
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Hospitality management Hospitality management‚ in hotel and restaurant management‚ is a very interesting and challenging program‚ which has become a popular career choice for most of the young generation in this century. This is a diploma program‚ which provides students the opportunity to become an excellent manager in the hospitality industry. The program is divided into four semesters. The first two semesters focus on basic managerial skills and the hospitality industry. In these semesters‚
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Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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Globalization of the Hospitality Industry Jennifer Bratton University of Phoenix Globalization of the Hospitality Industry Introduction The hospitality industry strives from consumers wanting to get away from everyday stresses. These consumers want to relax and enjoy time away from everyday life. When a person is traveling they need a place to stay‚ a place to eat‚ somewhere to visit‚ and someone to make the arrangements for the travel. Hospitality is known for servicing the guests and making
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Macro Systems paper BSHS/325 February 1‚ 2014 Laura Cobb Macro Systems paper Social work is a very complex and rewarding field to get into if someone really wants to make a difference in the world. There are three types of practices that are involved in social work they are known as Macro‚ Micro‚ and Mezzo. Social workers will experience many different challenges such as societal‚ and domestic problems. It is very important for a social worker to be able to find a way to empower their clients‚ allowing
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Hospitality Industry Knowledge 1. List six sources of current industry information: - Media: Such as newspapers‚ television‚ magazines and radio. The media publicises current information‚ trends developing and any government initiatives. - Customers: By doing customer questionnaires this can inform enterprises as to what they need to improve‚ as well as which staff are working well. - Information services: For example the Australian Bureau of Statistics and Tourism NSW (all these services
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Current issues in the hospitality industry Introduction: What are the main issues in hospitality industry? The issues were discussed at the last meeting of International Society __________(ISSC). Asking from the guest their shortage‚ they gave some problems necessary for them. Main part: Capital available‚ Emerging market‚ Technology‚ Travel permit residence. Capital available: Capital provides asset liquidity and enables the development of new hotels. Increasing institutional investment
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INSTRUCTIONS ON “HOW TO REFERENCE” Bibliography: Citations must be consistent in author name(s) (spelling and name order) and publication date between the text and the bibliography at the end. Any reference in the text must be matched by a full entry in the end bibliography. Entries in the bibliography must be matched by entries in the text; if nor they should be deleted. Citations must include all information necessary to enable the reader to locate the referenced publication. The examples
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International Journal of Hospitality Management 31 (2012) 119–129 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Total quality management‚ market orientation and hotel performance: The moderating effects of external environmental factors Cheng-Hua Wang a ‚ Kuan-Yu Chen b ‚ Shiu-Chun Chen a‚∗ a b Graduate School of Business and Operations Management‚ Chang Jung Christian University‚ Taiwan
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