A Literature Review and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models
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Job satisfaction is a term‚ which refers to an individual’s general attitude towards his or her job. A person with a high level of job satisfaction holds positive attitudes towards the job‚ while a person who is dissatisfied with his or her job holds negative attitudes about the job. When people speak of employee attitudes‚ often they mean job satisfaction. Organization is a very vital place for an employee‚ where he or she can show their performance. Besides‚ the performance of every employee also
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Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and late for work or lethargy. In Vietnam‚ thank to profound globalization‚ people has especially cared about diversity in organization’s culture and doing many researches to understand more about the level of job satisfaction and attitudes toward work
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majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security is important to me so
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causes it. Regardless of the type of industry or company‚ absenteeism is indeed inevitable. This happens even in the most prestigious and expanding companies. Absenteeism is the habitual non-presence of an employee at his or her job. Possible causes of absenteeism include job dissatisfaction‚ ongoing personal issues and chronic medical problems. Regardless of the cause‚ a worker with a pattern of being absent may put his reputation and his employed status at risk. (www.investopedia.com). From the
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What Factors Are Most Important to Your Job Satisfaction? Gilberto Carreras Kaplan University Introduction Now days everyone needs a job‚ Men‚ Women‚ Teens and everyone has different opinions on their job satisfaction. Based on my opinion and my research I will present what five factors that are important to me in the job force. There is so much that people wants from their jobs‚ however every day employers are cutting benefits and the employee does not have a choice‚ just to accept it. What
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Exercises ! ! ! ! ! ! ! Myth or Science?: “All Stereotypes Are Negative” glOBalization!: Does Multicultural Experience Make for Better Decisions? An Ethical Choice: Choosing to Lie Point/Counterpoint: Stereotypes Are Dying Questions for Review Experiential Exercise: Biases in Decision Making Ethical Dilemma: Deciding to Cheat Text Cases ! Case Incident 1: Decision-Making Processes at Steel Inc. ! Case Incident 2: Career Promotion at Emox: Rationalizing under Uncertainty Copyright
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happy‚" he told The World Today. "But what I do know is that the happier your workers‚ the better your business is performing. "It is not unreasonable to aspire to‚ if you are a worker‚ to want to have a good job where you don’t feel like taking sick leave‚ where you don’t feel like changing jobs on a regular basis‚ where you feel valued‚ where you feel that what you do is an intrinsically worthwhile something and where you feel that your potential is being fulfilled." He says happy workers could add
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1 Doing Poorly by Doing Good: Corporate Social Responsibility and Brand Concepts CARLOS J. TORELLI ALOKPARNA BASU MONGA ANDREW M. KAIKATI 2 Carlos J. Torelli (ctorelli@umn.edu) is Assistant Professor of Marketing‚ Carlson School of Management‚ University of Minnesota‚ 19th Avenue South‚ Minneapolis‚ MN 55455. Alokparna (Sonia) Basu Monga (alokparna.monga@moore.sc.edu) is Assistant Professor of Marketing‚ Darla Moore School of Business‚ University of South Carolina‚ 1705 College
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INTRODUCTION A teacher‚ who is happy with his job‚ plays a pivotal role in the upliftment of society. Well adjusted and satisfied teacher can contribute a lot to the well being of his/her pupils. A dissatisfied teacher can become irritable and may create tensions which can have negative influence on the students’ learning process and it consequently affects their academic growth. Job satisfaction implies the overall adjustment to work situation. Attitude is readiness to react towards or against
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