| Hospitality Operations | | | | | Introduction I will be covering a full report on: • The Guest Cycle (4 stages) • Related activities • Related documents Indicating the importance of them and thus discussing; The identification of problems encountered by guests and suggesting how to minimise/eliminate such problems. This report is specifically for a the General manager of a new 128 bedroom 4* Galway City Centre Hotel‚ an will involve me discussin the above issues that
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HF250 A2 Jared Ko McCue • You should have an explanation of the duty of care that is owed by a hotel to a guest and to give some examples and some references to some cases with different fact patterns. -Hospitality organizations have a duty of “reasonable care” to protect guests‚ which depend on the facts and circumstances. If a hotel elevator fell and injured a guest‚ the hotel would be liable for his or her injuries since it can be seen that the hotel was negligent since the hotel could
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To ensure the business is compliant the new owner will need to be aware of several legal and ethical considerations. Ethical issues include: Honesty- This is not limited to dealing with money and property. Colleagues and customers also expect honesty in their relationships. Confidentiality- It is against the Privacy Act and bad for business to reveal information about customers and colleagues unless they are informed. Employees also need to keep trade secrets so that their enterprise maintains a
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Legal Issues Legal issue | Law/legislation | Brief description of legislation | Hygiene | Food Act 2003 (NSW)Food Regulation 2004 (NSW) | States where food can be prepared and sold‚ how food should be transported‚ stored‚ prepared‚ cooked and served. Expected hygiene standards‚ no spoiled or contaminated foods sold. Foods must match description given to customers | Liquor | Liquor Act 1982(NSW)Liquor Regulation 1996 (NSW) | Notification to the public to apply for a license‚ trading hours permitted
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Albert Camus: The Guest 1. Existentialism: Sartre and Camus are the two most important French Existentialists. 2. Do not believe that there is any “essential nature” 3. Believe that our “nature” is constructed by the choices that we make 4. Absurdism: The belief that our desire for meaning is greater than the capacity of the universe to produce meaning. 5. There is no inherent meaning in the world 6. We warp the non-sense of the universe into a meaningful material reality
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Tour Operation Management Task 1 Understand the tour operator industry within the travel an tourism sector Tour operator is a person or company who purchases the different items that make up an inclusive holiday in bulk‚ combines them together to produce package holiday and then sell the final product to the public either directly or through travel agencies (Yale 1995). A package holiday consists of at least two of the following. Services must be sold to customer to cover a period of 24 hours
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CASE STUDY European Tour Operators: confronting competition in the tourism industry Eric Viardot European tour operators have managed to achieve a strong position in the tourism industry. Most notably the two biggest ones‚ TUI Travel and Thomas Cook have a large market share. However‚ in the latter part of the decade (2007–10) the industry has experienced a downturn because of the turbulent environment which has created new threats and modified the competitive forces. ● ● ● The tourism
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operations and for them to appreciate the variety of tour operators’ products and services. Learners will gain knowledge of how tour operators plan‚ sell and administer a package holiday programme and will also develop practical skills to plan and cost a package holiday. Unit introduction Every year millions of people turn to tour operators to provide them with holidays to all corners of the world. In this unit learners will explore how tour operators link with different types of travel and tourism organisations
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Chapter 1: The Hospitality Industry and You What is Hospitality? * Many people’s definition of hospitality extends only to restaurants and hotels * In reality‚ it goes far beyond this and includes any organization that provides food‚ shelter‚ and other services * Students considering entering the field of hospitality should take into consideration all of the types of business that hospitality encompasses but also‚ the various career streams in functional areas across segments (such as
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UNIT 5 Structure 5.0 5.1 5.2 5.3 5.4 MANAGING TOUR OPERATIONS – II (Field Operations – Inbound and Outbound) Objectives Introduction Developing and Managing Linkages with Principal Suppliers Managing Recruitment and Trained Manpower Operations Department 5.4.1 5.4.2 5.5.1 5.5.2 Inbound Tour Operations Outbound Tour Operations Marketing In-bound Tours Marketing Out-bound Tours 5.5 Managing the Marketing of Tours Packages 5.6 Let Us Sum Up 5.7 Clues to Answers Annexure 5.0 OBJECTIVES
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