COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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Whenever there were assignments to be completed‚ the boys often copied off their victim without consent. This situation is comparable with Elizabeth’s situation of not being treated equally. In “The Leaving”‚ Lester refers to Elizabeth as “woman” instead of her actual name. Lester also demands that Elizabeth complete many of the household chores‚ constantly yelling at her‚ “How come my supper’s not read… Shut up them kids… Move them buckets…” (6). When
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soldiers like family‚ like brothers. They were the people who gave him a reason to keep marching during those days when all he could was complain to Olivia in his letters. They are what caused him to reenlist back in February when he could have gone home to Olivia and the rest of his family in Ashville. The 44th New York had become his family though all the hardship‚ the fighting‚ and all the stuff Orsell grew to hate. This letter was a beautiful representation of how Orsell’s ideals about the war
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Poetry Assignment 4 To a Daughter Leaving Home Linda Pastan If a less advanced reader‚ such as a young child‚ were to read this poem‚ they would probably assume that the author was simply describing a child learning how to ride a bike. However‚ this work goes much deeper than that. Receiving a hint from the title of the poem‚ one can come to the conclusion that the author is not only talking about a little girl physically leaving her house on a bike‚ but also leaving her home because she has become full grown
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In the poem “Leaving the Island” by Pastan Linda‚ the narrator seems to like the summer time a lot more than winter. She feels that winter brings a lot of losses. Summer is like building memories instead of losing some. “… Becomes the muse of memory once more … I will trade my swimsuit for a woolen coat” (lines 8‚ 10). She doesn’t might switching between the swimsuits to woolen coats‚ but I still believe summer is the favorite time. Summer is not quite my favorite time of the year‚ even though I
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Leaving the Nest When children graduate from high school and move away to college‚ it can be devastating for parents. The children leave to gain independence from their parents. They feel they are going on with a new adventure in their lives and gaining a new experience as an adult in the world. They are in a parent’s life for so many years that they cannot imagine life without them in the house. They become sad at the thought of not hearing the laughter or tears every day. Two poems that pick up
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What are the issues facing young people leaving care? How might these issues be successfully resolved? Children and young people enter the care system for numerous reasons‚ some of which include a parent’s inability to cope or because of problems in the family. Most of these children will return to their family after a brief stay‚ however‚ many will be expected to leave care and begin living independently between the age of 16 and 18 (Stein and Wade‚ 2000). Past research (for example Barnardo’s
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A Leaving Certificate Vocational Programme plan to arrange a Visit Out to an enterprise‚ Kelly Printing Works in our local community. Presented by: Nollaig Kenny Objectives: 1. We will arrange a visit out to a local enterprise KPW in our community. 2. We hope to carry out a SWOT analysis of KPW. 3. I hope to improve my communication‚ organisational and mathematical skills while carrying out this investigation. Research methods: a) We will write a letter to request
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By the time you’ll read this‚ I’ll be long gone. I want you to know that I’m really sorry for leaving. But‚ please‚ don’t look for me. I hope you guys will one day understand why I took this decision and forgive me for it. I hope you’ll understand that I had no choice‚ I need to rediscover who I am‚ who I really am after everything I did to all of you. I’ll never be able to do that around here‚ surrounded by things and people who constantly remind me of all the wrongs I did. I fear that if I don’t
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Garai Merino Bilbao Leaving Belfast by Andrew Motion Focused on a conflictive time for Belfast‚ Andrew Motion tries to express the devastation that Belfast suffered during the economy’s decline years and the influence that the political issues had in the society. The narrator’s sadness for having to leave his beloved city can be felt all over the poem. The poem was published at a very difficult time for Belfast. Conflicts and violence were present in all the streets. On the one hand
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