Services Marketing (July 2103 Semester) Sample Multiple Choice Questions (Chapters 7-15 only) NO Answers to be provided; students to research from the text and notes. The lecturer will NOT be posting any answers so do not request – THANKS Note: Some question numbers are missing as the lecturer has removed the questions as they may not be relevant. Practice these as a way of revising the topics. ================================================================================ Chapter 7: Promoting
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indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included the efforts of intermediaries‚ doctors‚ lawyers and the armed forces among those who
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SYLLABUS MKT/571 Marketing Copyright 2013 by University of Phoenix. All rights reserved. Course Description This course prepares students to apply marketing concepts to create and sustain customer value. Students learn to solve marketing problems in a collaborative environment. Topics include market research‚ customer relationships‚ branding‚ market segmentation‚ product development‚ pricing‚ channels‚ communications‚ and public relations. Course Dates Sep 08‚ 2015 - Oct 19‚ 2015 Faculty Information
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Marketing Research Market research indicates decisions made by a business‚ in this case Tesco‚ by helping the decision makers understand undercurrents of its market. This process involves research done on customers‚ competitors and the overall marketing environment. For example‚ when Tesco is promoting a product‚ they need to know the likes and dislikes of their targeted consumers in order to target the correct market successfully. They would also be required to research about their competitors
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Ever since man started trading goods‚ marketing was created. Marketing has evolved and there were several phases in its evolution. First‚ there was the production of the product‚ with no consideration on customers’ wants and needs. Secondly‚ customer’s wants and needs were not really considered as products were pretty much standardized. Lastly‚ products were differentiated and a focus on customer ’s wants and needs came to the forefront of business concern‚ which was the needs and wants of customers
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Classic Airlines and Marketing WK 1 MKT 571 University of Phoenix Classic Airlines is the fifth largest airline carrier in the world with 375 airplanes that service 240 cities with more than2‚300 flights each day. Since its inception 25 years ago‚ Classic Airlines has more than32‚000 employees. Last year the company had a net income of 10 million dollars (Classic Airlines‚ 2010). Current challenges Although the company is making a good profit‚ it has also encountered some major challenges
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Chapter 15: Designing and Managing Integrated Marketing Channels GENERAL CONCEPT QUESTIONS Multiple Choice 1. Intermediaries who buy‚ take title to‚ and resell the merchandise are called ________. 2. Companies that search for customers and may negotiate on the producer’s behalf but do not take title to the goods are called ________. 3. Transportation companies‚ independent warehouses‚ banks‚ and advertising agencies that assist in the distribution process but neither take title
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knowledge and skills to evaluate each component of the marketing mix and determine a suitable marketing mix for specific markets‚ as well as monitor and adjust the marketing mix. Assessment description The candidate is to write and present a report on the marketing mix in their own workplace or a workplace that they are familiar with. The full report should address the evaluation of all components within the marketing mix and marketing performance. The report is to be presented to the class
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CASE STUDY 1.1 A ‘FYNE’ PIECE OF MARKETING As the strode purposefully into the board room to make his presentation to the firm’s monthly director’s meeting‚ Fred Fahr‚ General Manager of Fyna Foods Ltd‚ felt just great. His confidence was that of someone who knows he has faced a problem and come up with the right answers. ‘Ladies and gentlemen‚’ he began‚ ‘as you are aware‚ two months ago we were given the opportunity to supply the Beefies Hamburger Chain with their new Supa-Long French fries.
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| The Forces and KFC | | James Watson 12/23/2012 | Executive Summary The seven international environmental forces that impact international business are natural resources and environmental sustainability‚ economic and socioeconomic forces‚ political forces‚ intellectual property and other legal forces‚ understanding the international monetary system and financial forces‚ labor forces‚ and international competitive strategy. While some of the factors mentioned above are completely
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