Assignment “Net Promoter Score: a strong indicator of loyalty and growth?” 2 Table of Content Page Introduction…………………………………………………………………………3 1 Main advantages of the NPS……………………………………………...4 1.1 1.2 1.3 2 Simple and understandable – the calculation of the NPS……...4 Simple categorization of the customer groups - …………………. application of the NPS……………………………………………...5 Motivating Change - customer-focused management by NPS...6 Main disadvantages of the NPS ................................
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Net present value In finance‚ the net present value (NPV) or net present worth (NPW) of a time series of cash flows‚ both incoming and outgoing‚ is defined as the sum of the present values (PVs) of the individual cash flows. In case when all future cash flows are incoming (such as coupons and principal of a bond) and the only outflow of cash is the purchase price‚ the NPV is simply the PV of future cash flows minus the purchase price (which is its own PV). NPV is a central tool in discounted cash
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plenty of jobs available‚ and the amount of money authors receive is decent. Being an author is not easy and takes a lot of work‚ but many authors say once they finish a task they feel proud. Authors need many skills to fulfill their responsibilities. Some of these skills include proper grammar‚ punctuation‚ and capitalization‚ critical thinking‚ persuasion‚ understanding‚ problem solving‚ listening‚ creativity‚ typing‚ and time management. Authors
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following analysis is to determine whether PowerCo‚ a medium sized power company in the southeast United States should build a new generator. It is the belief of PowerCo that demand for electricity will significantly increase over the next 10-12 years. In order to meet this demand‚ the investment in a new generator needs to be reviewed. PowerCo’s Treasury department has prepared financial projections to facilitate the analysis of the investment. This information will be used for the analysis in order
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While sitting at my desk on a Monday morning‚ with wide eyes ready to learn and open ears set for a new lesson to be taught‚ I wait for the day to begin as Mrs. O’ Toole takes the daily attendance. My 6th grade teacher‚ Mrs. O’ Toole‚ was an inspiring and influential teacher who changed my life forever. She taught her students to work hard with determination and passion. In addition‚ this extraordinary teacher dedicated herself to seeing her students aspire to their full potential and filling our
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Net Neutrality Presentation 1. What is Net Neutrality? a. Net Neutrality is best defined as a network design principle. The idea is that a maximally useful public information network aspires to treat all content‚ sites‚ and platforms equally. This allows the network to carry every form of information and support every kind of application. The principle suggests that information networks are often more valuable when they are less specialized – when they are a platform for multiple
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Identify and discuss the interrelationships among the key factors highlighted in the global financial crisis “Inside Job” has identified two main themes that have been typically responsible for the financial crisis of 2008. Firstly‚ extensive deregulation since 1980s has been largely responsible. Secondly‚ the academia has played a pivotal role in legitimizing deregulation and has hence been indirectly‚ if not directly‚ responsible for the one of history’s biggest financial meltdowns. As far
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Bonaventure Chiropractic clinic will open soon in Shreveport‚ Louisiana and I have been hired as the HR Director for this facility. My first task is to perform a job analysis to determine the number of full-time employees this chiropractor will need to adequately run his office in a proficient‚ patient-friendly‚ manner. Therefore‚ it is important for me to examine the tasks performed in clinic‚ examine the competencies required to perform those tasks‚ and to form a connection between the tasks
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The Dream Job After Louis had graduated in 1828‚ Pignier asked Braille to stay and be a student teacher. Louis must of loved the offer‚ since he probably would love to help other blind children like he once was. He had decided to stay there and teach‚ staying most of his life there. One thing that was probably very useful to Louis was his pupils respected him. They would always come to Braille if they needed anything. If one of Louis’s students needed money‚ he was ready to give them a loan. He
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1. Introduction Benita (1999) defines a supply chain as an integrated process wherein raw materials are converted into final products‚ then delivered to customers (via distribution‚ retail‚ or both). At the highest level‚ a supply chain comprises two basic‚ integrated processes: (1) the production planning and inventory control process; and (2) the distribution and logistics process (Beamon 1998). In general‚ supply chain networks are discrete event dynamic systems (DEDS). The evolution of the system
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